Legal Intake Specialist

Intake Specialist

We are seeking a highly skilled Intake Specialist to serve as the first point of contact for individuals seeking legal assistance. This role requires exceptional communication skills, the ability to connect with potential clients, and a strong understanding of how to convey the firm's value in a way that inspires confidence.

The ideal candidate will be able to engage with prospective clients, guide them through the intake process, and ensure they feel supported and informed as they take the next steps. This is an opportunity for someone who thrives in conversations, can assess needs quickly, and understands the importance of building trust from the very first interaction. This position can be fully remote or in-office in our Baraboo, Wisconsin office.

How to Apply:

If you have a talent for engaging with people and guiding them through important decisions, we encourage you to apply. Please submit your resume along with a brief cover letter outlining why you would be a great fit for this role.

Responsibilities:

• Professionally handle inbound inquiries and connect with potential clients.
• Clearly explain the firm's services and approach in a way that resonates with individuals seeking legal representation.
• Build rapport, ask the right questions, and ensure a smooth transition for those moving forward with the firm.
• Maintain accurate records of all interactions and assessments.
• Work closely with attorneys and staff to ensure a seamless experience for new clients.

Qualifications:

• A strong communicator who can immediately establish trust and credibility.
• Someone with a natural ability to guide conversations and ensure potential clients understand their options.
• A professional who is empathetic yet persuasive, ensuring clients feel supported while confidently moving forward.
• Previous experience in legal intake, client relations, sales, or a related field is preferred but not required.

About Us:

Pemberton Personal Injury Law Firm is growing quickly, fast-paced, and dedicated to building relationships with clients and caring about their well-being. You will be supported by sharp, well-trained staff who will assist you with your caseload through all stages.

We are seeking proactive individuals with a strong work ethic and a commitment to integrity. You should excel in a team-oriented environment, demonstrating reliability and professionalism. Our team values compassion and responsibility, ensuring we treat clients and colleagues with respect and empathy. We believe in treating others as you wish to be treated, and we invite you to join our firm and make a meaningful impact!