Business Development Center Agent

Business Development Center (BDC) Representative Joe Lunghamer Chevrolet | Waterford, MI Are you a people person who enjoys helping others and thrives in a fast-paced environment? Joe Lunghamer Chevrolet is looking for a motivated and customer-focused Business Development Center (BDC) Representative to join our growing team. As a BDC Representative, you will be the first point of contact for many of our customers. Your role is critical in creating a positive customer experience, generating appointments, and helping connect customers with the right sales professional. If you enjoy building relationships, communicating with people, and being part of a winning team, we'd love to talk with you. What You'll Do: * Respond to customer inquiries by phone, email, text, and online chat * Follow up with internet leads and customer inquiries promptly * Build rapport with customers and gather information about their vehicle needs * Schedule and confirm appointments for our sales team * Maintain accurate customer records in our CRM system * Work closely with management and sales staff to help drive dealership success * Deliver an exceptional customer experience with every interaction What We're Looking For: * Previous customer service, call center, retail, hospitality, or sales experience preferred * Strong communication and relationship-building skills * Positive attitude and strong work ethic * Ability to multitask and stay organized in a fast-paced environment * Basic computer skills and willingness to learn dealership software and CRM systems * Team player with a customer-first mindset Why Join Lunghamer? * Competitive hourly pay plus performance incentives * Health, dental, and vision insurance * Paid time off and paid holidays * Employee vehicle purchase and service discounts * Ongoing training and career advancement opportunities * Family-owned company with a reputation built on integrity since 1954 * Exciting opportunity to be part of our continued growth as we move into our brand-new, state-of-the-art Chevrolet facility in 2026 About Joe Lunghamer Chevrolet For over 70 years, Joe Lunghamer Chevrolet has proudly served Waterford and the surrounding communities. We are committed to delivering an exceptional customer experience while supporting the communities we call home. As we prepare to move into our new state-of-the-art facility in 2026, there has never been a better time to join our team and grow your career with Lunghamer Automotive Group. If you're ready to be part of a team that values people, community, and opportunity, apply today! This version will attract stronger candidates because it sells the opportunity, the culture, and the new facility instead of reading like a generic job description.