Scheduling Coordinator

Job Description

Job Description

We are looking for a Scheduling Coordinator to support service operations and customer communication in Williston, Vermont. In this role, you will manage appointment flow, keep service records current, and help ensure technicians and customers stay informed throughout each job. The ideal candidate brings strong administrative experience, sound judgment, and the ability to balance multiple tasks in a fast-paced environment.

Responsibilities:
• Manage daily scheduling activities for fire protection service and installation work, ensuring customers, subcontractors, and field staff receive accurate timing and status updates.
• Maintain precise job and customer information within company systems, regularly reviewing records for completeness and accuracy.
• Respond to changes in technician availability or job progress by adjusting schedules and communicating updated plans to all affected parties.
• Source required parts and materials for assigned work orders so projects can move forward without unnecessary delays.
• Prepare customer pricing information, including service estimates and budget details, with careful attention to scope and accuracy.
• Support customer satisfaction efforts by organizing follow-up outreach, documenting feedback, and sharing relevant updates with management.
• Perform a range of office support duties such as document preparation, copying, mail handling, file maintenance, and meeting note capture.
• Assist with coordination across service areas such as fire sprinkler, extinguisher, backflow, hood suppression, and fire alarm work as needed.• Previous experience in administrative support, scheduling, dispatch coordination, or office operations is required.
• Strong organizational skills with the ability to manage competing priorities and maintain accuracy under changing conditions.
• Excellent verbal and written communication skills for effective business-to-business interactions.
• Demonstrated problem-solving ability and sound logistical judgment in a service-driven environment.
• Proficiency with Microsoft Office applications and confidence working in digital operational systems.
• High attention to detail, dependable follow-through, and the ability to work both independently and collaboratively.
• A detail-oriented demeanor, strong work ethic, and effective listening skills are essential.
• Ability to successfully complete pre-employment screening requirements, including drug testing and background checks.