Front Desk Staff

Company Description AC Hotels by Marriott is a global hotel brand offering more than 150 properties designed for urban, modern travelers who value style, comfort, and efficiency. Each space is created with a strong design focus, delivering contemporary lounges, sleek guest rooms, and modern amenities that highlight the \"beautiful essentials\" of a great stay. Guests enjoy thoughtfully curated experiences such as European-inspired continental breakfasts, flexible snack and tapas offerings, and vibrant lounges that are ideal for work or relaxation. The brand emphasizes technology, high-quality service, and a welcoming atmosphere that reflects the unique energy of each city. AC Hotels by Marriott is committed to discovering and nurturing talent, providing growth opportunities in a people-focused, evolving environment. Role Description The Front Desk Staff role is a full-time, on-site position located in the Miami-Fort Lauderdale Area, responsible for delivering a seamless and welcoming guest experience from arrival to departure. Day-to-day tasks include greeting guests, managing check-in and check-out processes, handling reservations and inquiries, and providing accurate information about hotel services and local attractions. This role also involves answering phone calls with professional etiquette, processing payments, resolving guest issues promptly, and coordinating with housekeeping and other departments to ensure rooms and common areas meet brand standards. Front Desk Staff maintain accurate records, use hotel software and systems, and uphold AC Hotels by Marriott’s commitment to stylish, efficient, and customer-focused service. Qualifications Candidates should possess strong customer service and communication skills to interact professionally with guests and team members. Candidates should possess reception and front desk skills, including receptionist duties and efficient handling of guest check-in, check-out, and inquiries. Candidates should possess phone etiquette skills and the ability to manage calls, messages, and reservations with clarity and courtesy. Candidates should possess computer literacy skills and the ability to work with hotel management systems, reservation platforms, and basic office software. Candidates should have a high school diploma or equivalent; hospitality or front desk experience is preferred. Candidates should be able to work flexible schedules, including evenings, weekends, and holidays, and maintain a professional, polished appearance. Candidates with multilingual abilities, especially Spanish and English, and prior hotel or customer-facing experience will be considered an asset. #J-18808-Ljbffr