Intake Coordinator

Intake And Admission Coordinator

Basic Function: The Intake and Admissions Coordinator for Employment and Community Support Services is responsible for managing the intake and admission processes for ALL Employment and Community Support Services (EVS, CDS/SEP & CL) programs. This individual serves as the main point of contact for referrals to these programs and coordinates the assessment and admission of individuals into the Ada S. McKinley programs. The Coordinator upholds the agency's core values and mission by ensuring that each individual has access to the most appropriate services needed to enhance their quality of life.

Reporting Relationship: Reports To: Vice President of Community Support Services Supervises: None

Principal Duties/Responsibilities: The list of essential duties and responsibilities, as outlined herein, represents the task to be performed. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.

• Manage the intake and admissions process for the Employment and Community Support Services, but not limited to, fielding phone calls, providing information and resources, answering program questions, providing tours to prospective families, assessing client needs, conducting intake meetings, coordinating intake staffing's with program staff, as appropriate, and helping to place qualified persons into Ada S McKinley Services or Programs The primary goal is to fill vacancies with appropriately matched participants.
• Responsible for recruiting and filling Employment and Community Support Services (EVS, CDS/SEP & CL) program vacancies to maintain census. Develops and works in collaboration with outside referents, placement agencies, DHS, families, or other agencies.
• Serve as a liaison between families, guardians, and program staff from intake through admission.
• Responsible for ensuring a smooth, efficient admissions process for new participants and working with outside referents, families, placement agencies, and agency staff. Provides external and internal support throughout the admissions process.
• Attends DD/ID resource fairs, expos, work groups, and consortiums to represent Ada S. McKinley and all program offerings.
• Work cooperatively and maintain ongoing communication with all programs relative to current and future services offered and program openings and share appropriate information and collateral materials.
• Maintains a detailed intake and referral database with demographics, diagnosis, present placement, and other information as necessary, as well as an updated resource list.
• Develops a process for intake planning from emergency placements to future placements that may be six months to over a year out.
• Completes other compliance reports or dashboards as requested by the program based on monitoring activities completed.
• Must be proficient in Microsoft Office products, demonstrating advanced skills in creating spreadsheets, tables, formulas, and queries.
• Must be organized and able to manage multiple projects simultaneously.
• Must demonstrate excellent customer service skills and follow through.
• Must have a working knowledge of Autism Spectrum Disorders, Developmental, and Intellectual Disabilities, including diagnosis and supportive services.
• Maintains American Heart Association certification in First Aid and CPR, if required.
• Successfully completes Ada S McKinley required training, re-training, and any additional training as required by Ada S McKinley policies and practices or as assigned by his or her immediate supervisor.
• Other duties as assigned

Specifications:

• Bachelor's Degree in a Human Services or related field.
• Two years of experience working with individuals with developmental/intellectual disabilities.

Compensation: PT Role

Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer.

Skills, Knowledge, and Abilities: The ideal candidate will possess strong interpersonal skills, problem-solving abilities and a positive attitude. Excellent verbal and written skills and the ability to give presentations to large groups are required. Demonstrates the experiences, beliefs, attitude, and awareness that indicates cultural sensitivity to the client population served. Ability to coordinate effectively with other team members, agency resources, and outside services to address client needs.

Mental/Physical Demands: While performing the duties of this job, the employee is required to sit, walk, and stand for extended periods. The employee frequently grasps, lifts, holds, or feels objects and occasionally stoops, kneels, crouches, or crawls. Manual dexterity, finger dexterity, and hand-eye coordination are frequently needed when interacting with the individuals served and using office, medical, or household equipment. Additionally, the employee must be capable of providing assistance and support for up to 50 pounds as needed. Corrected vision and hearing within normal ranges are essential, as is the ability to operate a motor vehicle. The employee must also be able to perform CPR and First Aid.

Environmental Conditions: The noise level in the work environment is usually moderate. Work is performed in an office.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.