Office Administrator / Billing Coordinator

Are you driven by the opportunity to create a well-organized and efficient office environment?

Do you thrive in roles that combine administrative expertise with client-facing interactions?

Can you seamlessly juggle responsibilities like invoicing, office management, and welcoming clients?

Is your approach characterized by initiative, teamwork, and a drive to enhance operational flow?

Final question: When faced with a challenge, do you get excited or run away?

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Roach & Associates, PLLC, located in The Woodlands, Texas, is renowned for its expertise in guiding special purpose districts, nonprofit water supply corporations, and homeowners associations through complex regulatory environments. Our firm focuses on providing tailored legal strategies in construction, development, environmental planning, and municipal bond financing. By collaborating with our clients, we emphasize a personalized approach that ensures long-term growth and success.

Our mission is to support our clients in fulfilling critical community needs by fostering strong relationships and delivering direct, tangible benefits. We prioritize a collaborative working environment that extends to community members, professional consultants, governing authorities, and legal professionals. This teamwork-driven philosophy allows us to offer efficient and innovative solutions, ensuring that each client receives individualized attention and support.

The Office Manager role at Roach & Associates exists to alleviate the invoicing and administrative burdens currently handled by senior leadership, enabling them to focus on strategic objectives. This position supports the firm's mission by maintaining seamless office operations and ensuring a high-quality client experience, which is vital for the firm's success and growth. As a key player in the firm's administrative backbone, you will have a direct impact on operational efficiency and client interactions.

What you'll do:

• Invoicing and Billing Management: Oversee invoicing, billing, and payment processes to ensure accuracy and timeliness.
• Office Administration: Manage office supplies, payroll support, and insurance renewals to ensure smooth daily operations.
• Front Desk Coordination: Serve as the first point of contact for clients and visitors, maintaining a welcoming and professional atmosphere.
• Conference Room Management: Coordinate scheduling, preparation, and reservations for meetings to support client and team needs.
• Client Experience Support: Provide exceptional client-facing service, ensuring a positive and professional experience for all visitors.
• Process Improvement: Identify and propose enhancements to existing procedures, contributing to the firm's operational efficiency.
• Collaboration: Work closely with IT and other team members, ensuring administrative tasks are completed effectively.
• Confidentiality Management: Safeguard sensitive information and maintain the confidentiality of the firm's finances.

What we're looking for:

• Administrative Experience: Demonstrated experience in office management and administration, including invoicing and billing tasks.
• Client Service Skills: Strong client-facing skills with an ability to maintain professionalism under pressure.
• Technical Proficiency: Proficient with Microsoft Office 365, Adobe PDF, and Dropbox.
• Organizational Skills: Ability to manage multiple tasks and priorities efficiently.
• Initiative: Self-starter attitude with the ability to work independently and propose solutions.
• Trustworthiness: High integrity when handling confidential and financial information.
• Flexible Communication: Comfort with situational communication outside of traditional hours when necessary.

Why you should work here:

• Growth Opportunities: Be part of a small, expanding firm with pathways to increased responsibilities and roles.
• Collaborative Culture: Work within a supportive, close-knit team that values collaboration and respect.
• Leadership Interaction: Engage directly with senior leadership, contributing to high-level decisions and strategy.
• Flexible Environment: Enjoy a balance of in-office and remote work, promoting personal and professional autonomy.

Additional perks:

• Health Insurance: The firm covers 50% of employee costs, even for self-chosen plans.
• Paid Time Off (PTO): Gain PTO after the first six months, with incremental increases based on years of service.
• Vacation Bonus: Receive a $2,000 annual bonus with a qualifying period and notice requirements.
• Flexible Schedule: Benefit from a flexible schedule that supports work-life balance.

Join Roach & Associates and become a pivotal part of a dedicated team that values operational excellence and client satisfaction. If you are ready to contribute your skills to enhance our office's efficiency and client experience, we invite you to apply and embark on this rewarding journey with us.