Information System Support Specialists

Information System Support Specialists

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3.

Job Description

Job Title: Information System Support Specialists

Duration: Long Term

Location: Washington, DC

Deliverables:

• Deliverables System configuration and administration of the Pro-Watch access control system for the purpose of administering and producing identification badges.
• Perform badging operations in accordance with policies, standards, and procedures. Management of proximity and identification badges and badging systems.
• Validation and verification of product and data quality.
• Print production of identification badges. Physical setup and breakdown of badging stations. Provide assistance to customers in a courteous and professional manner.
• Development of Pro-Watch data fields and correlation of fields to badge components. Performs analysis of data and data quality to ensure success of the project.
• Adhere to potentially stringent security processes. Keeps management abreast of issues or concerns regarding identification cards or badges and possible solutions.
• Reports on daily and weekly productivity to management. Tasks as required by the program manager.

• College degree from an accredited college or university with a Bachelor's degree in IT sciences or business administration.
• Minimum four years experience of progressive responsibility in identification card distribution and management.
• Experience in the configuration and management of the Pro-Watch access control system. Experience handling PII and other sensitive information.
• Experience producing identification badges. Experience setting up badging systems, to include camera, signature device, and badge printer connection and configuration.
• Willing to work flexible hours when required. Willing to travel to various WMATA facilities within the metropolitan area as part of a team.
• Excellent customer service skills.
• Excellent oral and written communications skills.
• Proven and verifiable record of impeccable trust and responsibility.
• Ability to perform in a team environment.