Benefit System Coordinator

Personify Health Benefit System Coordinator

Because health is personal. That's why Personify Health created the first and only personalized health platformbringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

This is an On-Site role based in Tempe, AZ. Must be available between the hours 6am-3pm PST.

Why This Role Matters

Every group Personify Health serves runs on a foundation someone has to build and keep solid and that someone is the Benefit System Coordinator. You stand up new groups, configure the systems behind them, and maintain that setup through every renewal, change, and termination that follows. When your work is precise, members get the right benefits, billing stays accurate, and teams across Account Management, Implementation, Plan Building, and Tech Ops can move fast because the data underneath them is clean. When it slips, the whole chain feels it which is exactly why this role sits at the center of how smoothly we operate. Your accuracy and follow-through keep groups running and clients confident in the system Personify Health delivers.

What You'll Actually Do

• Build new groups from the ground up: Create and secure approval on Salesforce setup sheets, stand up new groups in GIAS, configure ODR tables, and set up test members so each group launches ready to run.
• Audit every setup before go-live: Review new group builds, eligibility, and products against rate cards, catching errors before they reach members or billing.
• Maintain group records through their full lifecycle: Keep GIAS addresses, contacts, group names, accounts, plans, and PBM configurations current as groups evolve and add new products.
• Process renewals and rate updates end to end: Handle monthly GAP renewals with or without changes, update rate tables for pass-through costs, refresh renewal rate cards, and manage FSA renewal benefit plan information.
• Handle terminations cleanly: Process group and account terminations, delete PIDs on request, and administratively term members when their benefit plans are already closed.
• Resolve eligibility and billing issues: Investigate billing errors and eligibility problems and correct them so data stays accurate across every system.
• Support specialty groups and vendor accounts: Maintain Kempton groups, stand up Gap groups, add vendor accounts, build COBRA new-group checklists, and process change notices as needed.
• Partner across departments: Work with Account Management, Implementation, Plan Building, and Tech Ops to keep group data aligned and easy for internal and external teams to interpret.

What You Bring to Our Team

Education & Experience

• Degree preferred but not required
• Background in benefits administration, insurance, or healthcare operations a plus

Technical Skills

• Proficient in Microsoft Excel
• Experience with benefits or eligibility administration systems (e.g., GIAS) and CRM platforms (e.g., Salesforce)
• Working knowledge of group setup, rate tables, renewals, plan building, and eligibility data

The Highlights

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Paid Time Offrest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $20.00-$22.00 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrivebecause diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to View email address on click.appcast.io. View all legitimate openings at personifyhealth.com/careers.