Administrative Assistant II

At Client, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

The Executive Assistant is a customer facing role on the medical services team in Colleague Total Rewards and Well-being (CTRW). As a key team member of medical services, this person will contribute to the overall goal of creating a culture of health for colleagues and their families at Client.

The ideal candidate must be experienced in handling a wide range of administrative tasks and be able to work independently and confidently while collaborating across multiple teams. S/he must exercise considerable discretion and good judgment, as well as ability to interface and work with senior level business leaders and their offices. Enthusiasm in health and well-being and interest in participating in team projects a plus.

Responsibilities

• Initial liaison and primary communication point person for leaders, colleagues and medical department

• Support Nursing staff in day-to-day operations of the department
• Support department self-service scheduling tool by setting up programs, confirm appointments, distribute required documents, maintain patient waiting times, and trouble shoot system issues.

• Ability to identify colleagues' needs and directing them to the nursing staff when appropriate

• Promote teamwork among all Wellness Center staff.
• Copy and mail documents requested by medical staff and or colleague. Obtain all required documents to support request
• Utilize the department Electronic Medical Record system to track patient visits, scan and load documents, and support reporting.
• Formulate letters under the direction of the health care professional
• Maintain confidential medical files on all patients. Maintain charting system to department standards; ensure all required document

• Assist in ordering office and medical supplies and other administrative items

• Provide support to nursing staff in developing and carrying out local wellness programs, promotional events, tabling, etc.
• Performs special projects and reports as needed.
• Support department budget process

• Pay all department bills within the designated time and reconcile each month
• Process corporate card invoices and CPC card transactions (All locations)

Qualifications

Ideal candidates will meet the following qualifications:

• Graduate of a credited High School with a minimum of 2 years business/administrative experience
• Operate within well-defined practices and procedures.
• Strong follow-up skills with excellent accuracy and attention to detail
• Ability to multitask and prioritize multiple tasks
• Must demonstrate discretion and good judgment in handling confidential and sensitive information
• Ability to work independently and collaboratively
• Excellent verbal and writing interpersonal and communication skills
• A self-starter with excellent organizational and interpersonal skills and ability to prioritize / multi-task while working under tight timelines
• Able to thrive in a global and virtual work environment where teams may be spread amongst multiple locations
• Strong MS Office experience: PowerPoint, Excel, Word, Outlook
• Knowledge of required programs and systems (Ariba, Concur)