Manager, Strategic Partnerships

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Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Manager, Strategic Partnerships

Division: Enrollment and Marketing

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Director, Adult and Online Enrollment

Positions Supervised: N/A

Job Summary

The manager of strategic partnerships assists with developing new industry partners and maintaining current partners with a focus on building and maintaining long-term, multi-faceted relationships that contribute to Lindenwood University's growth strategy. This position is responsible for marketing and procuring strategic partnerships in collaboration with the director of strategic partnerships and the University leadership team. Additionally, this position serves as a liaison for a variety of University partners.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Fills the new student recruitment funnel through active generation of highly qualified leads with a focus on supporting division enrollment objectives
• Contributes annually to the signing of new gold, community college, K-12, cohort, and unique partnerships to achieve targeted levels of partnership growth
• Organizes activities and tracks outcomes to measure results of engagement events
• Collaborates with University leadership to screen enrollment potential through the exploration of partnership opportunities
• Collaborates with University leadership, as well as internal and external stakeholders, on the procurement of partnership agreements that support University enrollment growth
• Assesses the needs of strategic partners and provides creative solutions that develop win-win solutions supporting the University's strategic plan and the division's goals
• Establishes, promotes, and attends in-person and virtual events to promote Lindenwood University programs
• Stays current on various industry trends and processes involving partners; maintains awareness of University academic programs and degrees
• Collaborates with all strategic partners on a frequent basis to established mutual engagement activities that promote student enrollment growth and add value to the partnership relationship
• Ensures that each partner's utilization of resources is efficient; fosters proactive engagement with new and existing partners through continuous curiosity of process, feedback, and openness to new ideas
• Establishes and maintains relationships with partners to create a competitive advantage for promotion and utilization of education benefits through degree-seeking product deliveries
• Collaborates with departments across campus on process and workflow, ensuring a high-quality experience for all partners, students, and stakeholders
• Submits all purchase requisitions and expense reports through proper channels

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University's values
• Supports the division attributes and team culture of Enrollment and Marketing
• Designs and creates flyers and other marketing materials via Canva or other platforms as needed to promote partnerships, events, and other business-to-business engagement
• Leverages Microsoft Teams and other video conferencing technology to support the engagement of students, partners, and colleagues
• Complies with all federal, state, local, and institutional policies and procedures

Communication, Teamwork and Collaboration

• Collaborates with director of strategic partnerships on goals and strategic planning
• Promotes Lindenwood University by serving as a partnership liaison for students, staff, faculty, adjuncts, and leadership
• Collaborates with appropriate departments regarding partnership management and student services operations to ensure alignment with the University's core values
• Obtains necessary approvals and follows best practices when starting new partnerships
• Works with the web strategy and development manager to ensure partner webpages remain accurate and up-to-date
• Shares information regularly with partners and students relating to term admissions, enrollment, programs, and other procedures

Job may require other duties as assigned.

Required Qualifications - An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor's degree
• Minimum of 3-5 years' experience in business development, sales, account management, or strategic partnerships
• Master's degree preferred

Knowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Experience with Customer Relationship Management (CRM) systems, Student Information System (SIS) platforms, and Canva
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Excellent written and verbal communication skills
• Ability to establish and maintain effective relationships with faculty, staff, colleagues, and students
• Ability to organize and prioritize work, including the ability to multi-task
• Strong professional integrity and ability to maintain strict confidentiality
• Knowledge of general office technology, particularly Microsoft Office Suite
• Experience in business development, sales, account management, and/or strategic partnerships

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

• General office setting
• Valid driver's license and/or reliable transportation
• Frequent travel
• May require evening and/or weekend work
• Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system
• Designated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls
• Standard flex (hyrbid)

Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Adequately mobile to attend on- and off-campus events
• Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, keyboards, etc.
• Ability to use repetitive wrist, hand, and finger movements to type regularly
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.