Strategic Business Development Manager (Remote Opportunity)

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations. People| Excellence | Change | Integrity | Co-prosperity We are hiring a Strategic Business Development Manager to join our Business Development team. This person will help manage and grow our engagement strategic partners, whose solutions layer on our Hospitality & Healthcare ecosystems, and drives sales in the Hospitality space; Hotels, Casinos, Cruise Ships and Healthcare The ideal candidate will possess a strong Partner management background along with an understanding of all the elements that are required to enable and grow strategic partnerships. The ideal candidate will lead engagement and product certification with existing integrators while identifying and onboard new partners. This role has close engagement with our HQ and Sales teams, making sure that product certification is on-track and helping to engage the right support team for any post-certification issues.

Summary Requirements:

• Relationship management
• Product certification (making sure it happens on time in conjunction with HQ tech team)
• Production ticket escalations
• Net new pipeline identification
• Program management

Topline Objectives

• Responsible for developing an eco-system of technology partner for Samsung HTV products,
  • Build and elevate executive/leadership relationships
  • Coordinate TV Certification on their platform
  • Provide sales education and training to partners
  • Develop programs to maximize Samsung TV + Partner Solutions
  • Increase/improve awareness and recommendation rate within the Samsung sales organizations of these partners
• You will broker internal resources, tools, references and/or investments needed to execute on the business plans in order to help meet the set goals.
• Act as a subject matter expert to work together with marketing and sales teams to produce collateral and reference materials to support proactive development of HTV/LFD products, Tizen Platform, SoC, device and content management solutions.

Essential Duties and Responsibilities include:

HTV Solutions Development Management

• Samsung HTV CMS/PMS partner integration support and product management

Develop and communicate software licensing program to end user, reseller, and channel partners. Develop and communicate business plans internally and externally related to content management solutions products. Manage partner integration training and pre sales support efforts. Manage system development life cycle with SEC and Integration partners Monitor license distribution process. Track, forecast and report on sales opportunities related to software licensing programs for HTV category.

• TEP / System On Chip (SOC) partner adoption and product management

Support System/Signage Integrator development and licensing on Tizen Platform Manage system development life cycle with SEC, HQ and SI partner . Monitor license distribution process.

• Samsung LYNK ™ Digital Rights Management

Initiate/Maintain manufacturing partnerships and licensing

Technical liaison and primary point of contact for Authorized Resellers

Monitor license distribution process

II. Solutions Pre- Sales Support

• Responsible for supporting an eco-system of technology partners and system integrators to deliver an adaptable sales support process for Samsung HTV products, Tizen Platform, SoC, device and content management software solutions.

• Provide recommendations and analysis to the HTV Executive Management, HTV/LFD product teams and the HTV regional sales management on product and solutions development.

• Provide sales education and training to eco-system of technology partners and customers with current knowledge of Samsung HTV products, Tizen Platform, SoC, device and content management software solutions.
• Provide strategic customer facing sales support to the eco-system of technology partners
• Provide strategic customer facing support for Proof of Concept deployments.

III. Solutions Post- Sales Support

• Responsible for providing escalation support working with the service team, HQ and SEC to help escalate issues to product planning and R&D teams.
• Maintain access and reporting capabilities through the Service Cloud platform
• Act as a subject matter expert to work with sales teams to support customer facing communications in the event of issue escalation.
• Create and frequently communicate to HTV Executive Team updates on service ticket status.

What you bring to the team:

• Must have experience in building relationships with all levels within the partner account, from C-Level line level employees
• Proven experience leading go-to-market business alliances
• Experience working with customers to drive actionable outcomes and results
• Experience building partnerships in the B2B space that lead to sourced sales pipeline and revenue.
• Data-driven mindset - make decisions based on data and insights
• Proactive and creative nature and attitude; cannot lose mentality
• Excel at working collaboratively
• Think and act strategically as well as execute tasks on time

The salary range for this role, for candidates based in California, is expected to be between $161,500.00 and $171,000.00. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

The salary range for this role, for candidates based in NYC, is expected to be between $155,500.00 and $164,500.00. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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