Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join an onsite team in Garden Grove, California in a contract capacity with the potential for a permanent role. This position supports a manufacturing services operation by following up with business customers on overdue balances and helping improve cash recovery. The ideal candidate is dependable, organized, and comfortable managing account activity in Excel while partnering with leadership to address priority collection matters.

Responsibilities:

• Contact business customers regarding overdue invoices and secure timely payment on outstanding balances related to service accounts.

• Maintain accurate collection notes, payment updates, and account status details within a centralized Excel tracking file.

• Partner with the Controller to identify high-priority accounts, review aging trends, and escalate unresolved issues when necessary.

• Focus on improving weekly cash receipts by actively pursuing open receivables

• Monitor assigned accounts consistently and follow through on collection efforts until payment commitments are resolved or advanced for further review.

• Communicate professionally with clients to clarify balances, payment timing, and outstanding billing concerns.

• Support a high-volume collections workload in an onsite environment with attention to urgency and account detail.

• Prior experience in collections, accounts receivable, or a related business-to-business credit environment.

• Ability to work effectively with Excel for tracking account activity, payment status, and collection follow-up.

• Strong reliability, punctuality, and attendance in a fully onsite role.

• Strong communication skills with the ability to speak confidently with commercial customers about past-due balances.

• Understanding of collection practices, billing follow-up, and receivables management.