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Transportation Coordinator

$25 per hour

ICON Consultants, Inc.

Transportation Concierge

Location: Onsite Foster City, CA 94404

Compensation: $25 per hour

Job Type: Contract

Available Shifts: Thu-Sun 11:30 - 8:00pm PT Sun-Thu 11:30 8:00pm PT ** Please note training shift: Mon-Fri 7:00am - 3:30pm PT**

Position Overview

As a Transportation Concierge , you will serve as the primary in-person point of contact for our client employee riders. In this highly visible, real-time role, you will ensure a seamless and positive rider experience by managing passenger flow, coordinating vehicle pick-ups, and providing support during service disruptions or emergencies.

This role requires exceptional customer service skills, empathy, patience, and a proactive, relationship-focused approach.

Key Responsibilities

  • Foster a safety-first, inclusive, and open communication environment
  • Provide a warm, professional, and welcoming experience for all riders
  • Authenticate passengers using badge scanning systems
  • Coordinate and hail our client's vehicles between designated pick-up and drop-off locations
  • Communicate in real time with cross-functional operations teams via Slack and other tools
  • Assist with light crowd control to maintain safe and orderly boarding areas
  • Provide clear updates to riders regarding service status, delays, or disruptions
  • Support riders with next steps during service interruptions or emergency situations
  • Adapt to flexible shifts, locations, and evolving operational needs

Qualifications

  • Minimum of 2 years of experience in customer service, retail, or another customer-facing role
  • Strong communication and interpersonal skills with a customer-first mindset
  • Demonstrated commitment to delivering a positive and professional experience
  • High attention to detail with the ability to follow established protocols accurately
  • Proactive, resourceful, and solution-oriented approach
  • Ability to remain calm and professional in dynamic or fast-paced environments

Preferred Qualifications

  • Experience working in high-pressure or fast-paced environments
  • Familiarity with de-escalation techniques and conflict resolution

Physical Requirements

  • Ability to stand, walk, and remain on your feet for extended periods, primarily outdoors
  • Ability to lift and carry moderate loads as needed

Work Environment

  • Fully onsite role based in Foster City, CA
  • Outdoor and high-visibility work setting
  • Fast-paced, team-oriented, and safety-driven environment
Vacancy posted 3 days ago
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