Customer Success Lead

Responsibilities Build the Customer Success function from the ground up Own strategic customer relationships and ensure measurable value from Numeral’s platform Drive adoption, retention, and customer health while owning key metrics Create scalable operational processes for a growing customer base Act as the voice of the customer internally and influence roadmap priorities Implement AI-forward workflows and automation to improve customer engagement Requirements Experience building or scaling Customer Success, Account Management, or Post‑Sales functions in high‑growth startup environments Deeply focused on customer outcomes Track record of improving adoption, retention, customer satisfaction, and long‑term account growth Ability to think strategically while also solving operational challenges Experience implementing scalable workflows, defining customer success metrics, and managing complex customer relationships across enterprise and mid‑market environments Excited about leveraging AI tools, automation, and operational systems to improve customer experience Strong communicator with ability to build credibility with executives and collaborate across teams #J-18808-Ljbffr