Inside Sales Representative Support

Inside Sales Representative Support

Since 1933, Heath Consultants Incorporated has been a trusted leader in natural gas safety and field services. As a family-owned company with over 90 years of innovation, we take pride in the work we do and the people who make it possible. Our culture is built on safety, integrity, and a genuine commitment to helping our customers succeed and that starts with having the right people in the right seats.

The Opportunity

We're looking for an energetic, customer-focused Inside Sales Representative Support to join our Sales team in Houston. This is a role where your communication skills, problem-solving instincts, and passion for delivering exceptional service will directly impact customer satisfaction and company growth. If you thrive in a fast-paced environment, love building relationships, and take pride in knowing your products inside and out this role is for you.

Candidates MUST be local to the Houston, TX area( Near Hobby Airport) for the interview process and work environment.

Key Responsibilities

You'll be at the heart of our customer experience the go-to resource for quotes, questions, and solutions. Day to day, you can expect to:

• Manage inbound customer inquiries via phone and email with professionalism and a sense of urgency
• Prepare accurate sales quotes, contracts, and process orders from start to finish
• Troubleshoot customer concerns and resolve them proactively turning a problem into a positive experience
• Identify and act on cross-sell and upsell opportunities that genuinely benefit the customer
• Maintain clean, thorough records in our CRM system and ERP platform (Epicor)
• Coordinate with internal departments : Production, Engineering, Accounting and more to keep things moving
• Follow up with customers weekly to ensure satisfaction and build lasting relationships
• Keep our sales team informed of key client contacts, anticipated deals, and any emerging challenges
• Support international shipping logistics, working with major carriers like UPS, FedEx, and freight forwarders
• Step in to support teammates during absences and keep the team running smoothly

What You Bring

We're looking for someone who checks these boxes:

• 2+ years in customer service, inside sales, or a related customer-facing role
• Strong verbal and written communication skills you can write a professional email and handle a tough call with ease
• Sharp multitasker: you can be on a call with a customer and entering an order at the same time
• Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM tools
• Experience with ERP systems; Epicor knowledge is a strong advantage
• Familiarity with shipping logistics, including UPS, FedEx, and freight forwarding
• High school diploma or GED required; associate degree or BS/BA preferred
• Fluency in Spanish is a big plus we serve a diverse customer base

What Makes You Stand Out

Beyond the basics, the candidates who thrive here tend to share these qualities:

• You're a natural problem-solver you don't wait to be told what to do when a customer has an issue
• You take ownership of your work and follow through, every time
• You build trust quickly with customers and colleagues alike
• You bring positive energy to the team, even on the busiest days
• You're curious and committed to learning our full product line and what sets Heath apart

Our Values

P Protect people, assets and the public.

R Respect everyone, always.

O Own your job.

T Tell the truth early.

E Execute with discipline.

C Communicate clearly.

T Take pride in quality work.

Work Environment

You'll be based at our Houston corporate office in a collaborative, customer service environment. We offer a clean, professional workspace and the stability of a company that has been delivering results for more than nine decades. In the event of office closures or natural disasters, remote work capability is supported with company-provided equipment.

This is a primarily sedentary role with occasional light office activity. Business casual attire is expected, and personal protective equipment is required when visiting our production floor.

Heath Consultants Incorporated