Hotel Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a crucial role in creating a welcoming and efficient experience for guests at the hotel. Working within a small team and reporting directly to the Hotel Manager, this role involves managing guest check-ins and reservations, handling customer inquiries, and providing accurate information to ensure guest satisfaction. The Front Desk Agent utilizes the property's specific management system to maintain seamless operations.

 

Responsibilities

• Manage guest check-ins efficiently
• Handle reservation management via property management system
• Assist customers with inquiries and provide accurate information
• Answer and manage incoming phone calls professionally
• Resolve guest complaints promptly to ensure satisfaction
• Perform cashiering duties including billing and payments
• Maintain accurate records and documentation
• Monitor the lobby area to ensure a safe and pleasant environment
• Coordinate with other hotel departments for smooth guest services

 

Required Qualifications

• Entry-level experience in hospitality

\nCompany Description

Available shifts currently are Monday and Wednesday 3-11pm. Total 16 hours per week.
Please call the hotel and as to speak with the hiring Manager or send me a copy of your resume vial email
Holidays and weekends may be rotated, but you must ALWAYS be ready to work those as well. You must be willing to work both.
YOU MUST BE RELIABLE AND RESPONSIBLE. We are an essential business and open 24/7.
YOUR PRESENCE IS IMPORTANT TO THE SUCCESS OF OUR BUSINESS.

Company Description

Available shifts currently are Monday and Wednesday 3-11pm. Total 16 hours per week. \nPlease call the hotel and as to speak with the hiring Manager or send me a copy of your resume vial email\nHolidays and weekends may be rotated, but you must ALWAYS be ready to work those as well. You must be willing to work both.\nYOU MUST BE RELIABLE AND RESPONSIBLE. We are an essential business and open 24/7. \nYOUR PRESENCE IS IMPORTANT TO THE SUCCESS OF OUR BUSINESS.