Service Program Manager

Role Description

As the Service Program Manager, you will drive overall customer satisfaction by leading the business and program management of the GEHC-Customer service partnership, delivering a comprehensive GE Healthcare solution. You will manage the success of the service relationship with Lifepoint Health, ensuring the achievement of goals and objectives identified by the customer and GE Healthcare.

• Serve as the primary point of contact for Lifepoint Health to GEHC for all matters relating to the Service Partnership.
• Implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements.
• Establish internal and external operational mechanisms to manage long-term project liabilities and profitability.
• Act as a customer advocate to internal management, maintaining awareness of all program issues.
• Represent GE Healthcare in all service and project-related business and contractual discussions with the customer.
• Organize and support program, technical, and operational reviews with the customer.
• Lead efforts to drive operational excellence and efficiency opportunities with the customer and GE Healthcare.

Qualifications

• Bachelor’s degree
• Project/Program Management or Service Leadership experience desired
• Strong communication skills to synthesize complex issues and communicate clearly
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization
• Willingness to travel 25%
• Strong understanding of biomed and imaging
• Legal authorization to work in the United States
• You must be willing to submit to a background investigation
• Willingness to take a drug test
• Willingness to submit to a check of driving record

Requirements

• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)
• Experience working in the Healthcare industry including interaction with hospital administration
• Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/LEAN)
• GE Healthcare Diagnostic Imaging & Clinical Services experience
• Experience working in a highly-matrixed environment
• Experience anticipating challenges or roadblocks and successfully mitigating those risks
• Experience maintaining flexible approach when faced with business or client course corrections
• Experience working with GEHC products and servicing

Benefits

• Competitive pay range: $108,000.00-$162,000.00 Annual
• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Medical, dental, and vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life, disability, and accident insurance
• Tuition reimbursement