Medical Office Manager

Job Description Summary Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement. Responsibilities & Duties 60% Daily Operational Management Human Resource responsibilities: hiring, evaluating and providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development Determine appropriate staffing levels and maintain employee schedules to assure coverage while maintaining fiscal responsibility with overtime Manage staff payroll and individual staff HR records Create, oversee, train and implement patient services policies and procedures Resolve and manage patient complaints and requests for service immediately and courteously Engage staff in adjusting clinical workflows to ensure highly efficient patient care Manage monthly financials including accounts payable and accounts receivable Manage inventory and purchasing in accordance to budget Prepare preliminary capital and human resources budgets for review and approval Assure timely capture and input of all billing information Manage practice equipment maintenance needs; oversee and approve maintenance agreements and service contracts in conjunction with the director Assist the director in managing contractual agreements Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; assure understanding and enforce regulations Oversee building repairs and practice construction projects Review and enforce regulatory compliance, building safety and code regulations In coordination with the practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation Serve as a liaison between physicians, associates and organizational leaders 30% Performance Management Monitor patient satisfaction data and make appropriate improvements to increase ratings Investigate financial variances to budget and make recommendations on improving monthly variances Assist Director with practice specific long range financial and business planning, capital and operating budgets Meet annual goal deployment metrics as assigned Develop and execute plans to improve outcomes Provide and review monthly physician and practice performance data with all providers Work with director, marketing and business development to market and grow practice 10% Organizational Transformation Translate and educate staff on organizational strategy and vision Communicate and execute organizational change initiatives within the practice Serve on committees to optimize performance Pilot, implement and champion new programs, services and processes Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care Minimum Qualifications Associate's Degree (Required) A minimum of 3 years of related health care experience preferably in an ambulatory care setting including 2 years of supervision or management Alternative: A minimum of 5 years of related health care experience preferably in an ambulatory setting including 2 years of supervision or management (experience may be substituted in lieu of requirements) Healthcare or Business Administration or related field Work Shift Day Scheduled Weekly Hours 40 Department Dermatology Delaware Health Center Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate–employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. #J-18808-Ljbffr