Business Development Representative - Enterprise

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through the AI‑powered Experience Orchestration platform, organizations accelerate growth by delivering empathetic, personalized experiences at scale that drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position: Business Development Representative – Enterprise West As a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise West accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments. You will focus on new logo acquisition, customer expansion, cross‑sell, and upsell opportunities across the Enterprise West territory. Partnering closely with Account Executives and cross‑functional teams, you will execute targeted account‑based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives. What You'll Do Drive strategic outbound prospecting across Enterprise West accounts, including new logo prospecting and customer expansion through cross‑sell and upsell, using multi‑channel approaches (calls, email, LinkedIn, events, and campaigns) Conduct in‑depth account and market research to identify high‑value opportunities within both prospect and existing customer accounts Identify, engage, and build relationships with senior decision‑makers and influencers Partner closely with Account Executives to develop and execute account‑based strategies and territory plans for both new logo and customer expansion plays Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies Qualify inbound and marketing‑generated leads, converting them into high‑quality sales opportunities Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies Consistently generate qualified pipeline aligned with territory revenue targets Maintain accurate pipeline management, activity tracking, and reporting in Salesforce Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates What You Bring 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments Proven experience as an experienced BDR with strong outbound prospecting and pipeline generation results Strong understanding of the Enterprise West territory Demonstrated ability to engage mid‑to‑senior level stakeholders in complex organizations Strong business acumen, curiosity, and strategic thinking Excellent communication, organization, and time‑management skills Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools Why Genesys Join a global leader in Customer Experience and cloud technology Be part of a high‑performing Enterprise West team with strong market opportunity Competitive compensation with performance‑based incentives Clear career progression within a global sales organization Collaborative, diverse, and inclusive team environment Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process or are limited in your ability or unable to access or use this online application process, you or someone you know may submit a request using the Create Request task in Workday. Here is a link to the guide: If you have any questions, email View email address on click.appcast.io and someone will assist you. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Compensation This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities. $48,600.00 – $85,400.00 Benefits Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. #J-18808-Ljbffr Genesys