Business Analyst

Business Analyst

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Key Responsibilities:

• Analyze large datasets to identify trends, performance gaps, and opportunities for process optimization.
• Conduct root cause analyses and collaborate with stakeholders to develop effective solutions.
• Design and refine scalable business processes using data insights and best practices.
• Develop and maintain dashboards and reports that deliver actionable insights across the organization.
• Lead and facilitate process mapping, value stream mapping, and problem-solving workshops.
• Define and track KPIs aligned with operational, tactical, and strategic goals.
• Integrate new analytical tools and methodologies into business processes and ensure adoption.
• Facilitate cross-functional meetings to gather requirements, assess risks, and implement solutions.
• Monitor project progress, manage risks, and communicate updates to stakeholders.
• Continuously evaluate and adjust optimization strategies based on performance metrics and feedback.
• Coach and train team members on analytical tools, methodologies, and process improvement techniques.

Qualifications:

Education: High school diploma or GED required; bachelor's degree in business, Finance, or a related field preferred.

Experience:

• 4–10 years of relevant experience required.
• 5+ years of experience in business process analysis strongly preferred. Skills & Knowledge:
• Strong background in process analysis, lifecycle methodologies, and process improvement techniques.
• Advanced knowledge of Lean Six Sigma or similar methodologies.
• Experience developing governance documentation (e.g., policies, charters, project plans).
• Proficiency in project management and process auditing.
• Ability to conduct time studies and standardize processes.
• Familiarity with loan servicing functions such as loss mitigation, foreclosure, and bankruptcy is preferred.
• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office; experience with MSP, Black Knight/LPS, and Sagent preferred.

Why Selene?

Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.