Solutions Engineer Job Description Template
Our company is looking for a Solutions Engineer to join our team.
Responsibilities:
- Execute demonstrations and proofs of concept;
- Developing and delivering responses to RFPs/RFIs;
- Provides support for production releases and incidents involving information solutions, with increasingly complex components and dependencies;
- Ensure a smooth and successful transition (externally and internally) from sales process to service delivery;
- Providing rapid, accurate responses to questions from sales teams and channel partners;
- Maintain and support packaged software and delivery platforms (MFT, SWIFT);
- Leverage integration styles and patterns for file integration, messaging and API services;
- Design & implement highly-available, fault-tolerant, real time, distributed systems for core offerings;
- Solicit and provide feedback from prospective and current customers to facilitate new features and functionality in our current technology;
- Self-direction/Motivation:Can work without supervision.Identifies what needs to be done next without the benefit of all the information;
- Be a core member of the team creating leading edge attribution and analytics tools;
- Deploy our platform on our customer’s infrastructure, getting exposure to a variety of systems and architectures;
- Participate in industry events and customer sales meetings representing SmartBear as a technical thought leader;
- Teamwork: Working with others who have a common mission in a way that enhances the quality of the team’s products and processes;
- Work closely with our Enterprise and Strategic Sales teams.
Requirements:
- Preference for operating in a highly collaborative and agile environment;
- Strong written and oral communications skills, including the ability to create and present requirements, analysis, design, and technical document;
- Perform other related duties as assigned;
- Technical degree from four year college (or equivalent);
- Knowledge of Microsoft Windows configuration and management;
- Excellent written and verbal communication, listening, negotiation and presentation skills;
- Demonstrated ability to implement, drive and track IT projects to successful closure;
- Strong technical background;
- Excellent verbal and written communication skills are required. Ability to relay technical information to both technical and non-technical personnel;
- Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources;
- Bachelor’s degree in CS, EE or related area is preferred;
- Practical experience with enterprise backup and recovery platforms;
- Experience in software development, quality automation, performance monitoring, or other software quality related fields;
- 2+ years of experience in a hands-on, deeply technical, software development role;
- Ability to work on multiple projects concurrently and meet deadlines.