Digital Account Coordinator

Digital Account Coordinator Job Description Template

Our company is looking for a Digital Account Coordinator to join our team.

Responsibilities:

  • Communicate program updates to dealers;
  • Manage a multitude of tasks in a timely fashion;
  • Own and manage dealer enrollment process and program activation status via SalesForce;
  • Monitor project status and open issues and be expected to communicate status with client as requested;
  • Some travel within market to support program initiatives, program launch events and travel to the client and their regional offices;
  • Optimize automotive dealership websites for the consumer experience;
  • Access dealer website CMS (content management system) to implement requests;
  • Provide support in creating communication materials include marketing, training, and reporting for the program;
  • Support Program Managers on key projects and contractual deliverables. Over time, will own projects from beginning to final delivery to client;
  • Facilitate QA process for digital program, with the longer-term goal of leading QA activities on program solutions to be delivered to the client;
  • Work with dealer support team for important communication initiatives and help with issue resolution;
  • Build and maintain relationships with a dedicated group of 40-50 automotive dealerships;
  • Collaborate with third party provider support teams for advanced requests;
  • Work effectively within the client team to identify new product or data opportunities to improve the value of the program;
  • Build creative assets in Photoshop and Illustrator for placement on dealer websites.

Requirements:

  • Automotive experience preferred;
  • Project and/or account management skills;
  • Candidates will be required to complete an Excel skills test;
  • Ability to provide valuable feedback and recommendations to client as requested, and to adopt key decision-making skills;
  • Strong communication and interpersonal skills necessary to promote a collaborative team environment and add value to the client relationship;
  • Digital Marketing and/or Digital Analytics experience;
  • Ability to multi-task and prioritize responsibilities;
  • Detail-oriented, self-motivated and critical thinking;
  • Understanding of the digital space, associated analytics, and delivery of technology solutions is highly desired;
  • At least two years of professional work experience in Digital Marketing or related field;
  • Must have a college degree;
  • Entrepreneurial spirit with strong leadership skills;
  • Ability to adapt to time-sensitive or ad-hoc projects;
  • Desire to own success of projects.