Key Account Specialist Job Description Template
Our company is looking for a Key Account Specialist to join our team.
Responsibilities:
- Drive team building and motivating;
- Process and coordinate all Apple and other dedicated client distributions;
- Ensure that all inquiries receive responses accurately and timely;
- Process and coordinate shipments on all static and non-static routes via phone or email;
- Identify and escalate service issues and/or customer complaints in a timely manner;
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel;
- Ensures that all Standard Operating Procedures (SOP’s) are followed;
- Process and coordinate shipments of perishables that require perishable handling;
- Identify improvements for dedicated client distributions;
- Determine routing of shipments by reviewing shipment options including flight availability and hours of operation for airlines;
- Review and/or create invoices and packing lists accurately;
- Update or redirect shipments as requested by clients including providing updated delivery commitments;
- Conduct follow up on billing confirmations and update notes in TMS with confirmation;
- Carefully prioritize tasks for completion based on urgency and impact factor;
- Provide timely and accurate updates to clients.
Requirements:
- Proficiency with MS Office, Windows OS, email, and Internet usage/research;
- Flexibility in shift/schedule;
- Ability to work efficiently while managing multiple projects/tasks/systems simultaneously;
- Minimum 5 years of work experience in the logistics/courier industry;
- Knowledge of Special Projects work preferred (carnets, OBCs, charters, etc.);
- Minimum 5 years of work experience in customer service;
- Bachelor’s degree preferred;
- Previous expedited airfreight, import, and export experience preferred;
- Excellent English verbal and written communication skills; excellent presentation skills.