Call Center Customer Service Job Description

Call Center Customer Service Job Description Template

Our company is looking for a Call Center Customer Service to join our team.


  • Informs customers by explaining procedures; answering questions; providing information;
  • Obtains customer information by answering telephone calls; Finding out customers needs;
  • Maintains and improves company reputation by showing customers how much you care;
  • Provide an exceptional customer experience by delivering better service than was expected – every time;
  • Previous customer service experience;
  • High level of professionalism;
  • Business writing skills;
  • Identifying and handle customer phone inquiries completely and accurately;
  • Making outbound calls;
  • Analytical skills in reviewing and interpreting policy coverage and claim status;
  • Attention to detail and accuracy in gathering and entering information into a system;
  • Maintain a friendly, professional and welcoming attitude toward the customer;
  • Experience with Microsoft Office;
  • Document the customer’s negotiation “journey” in the CRM;
  • Research coverage questions and enter claims into the system.


  • Strong computer proficiency in Microsoft Office products;
  • Two years of sales / customer service experience (retail a plus);
  • Able to type with speed and accuracy;
  • Enjoy laughing and not taking the ‘bumps in the road’ too seriously;
  • Able to pass a Drug Screen; ok if you have a Medical Marijuana Card;
  • Willingness to learn new things;
  • Positive, do-what-it-takes attitude;
  • General technical/PC capabilities;
  • Alignment with our core values; Tenacity, Hunger and Camaraderie;
  • High School Diploma or GED;
  • Dependable;
  • Strong interpersonal skills with the ability to win people over.