Healthcare Administrative Professional

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

About the Job: Shift: Monday-Friday day shift working hours (40 hours per week)

Compensation: $20 to $23 per hour (depending on experience)

Reports to: Site Director

Essential Job Functions: Communicate in an effective, appropriate and courteous manner during all interactions with sponsors, physicians, physicians' office personnel, patients, CTT employees, CTT contract personnel, as well as any other person(s) when carrying out tasks/responsibilities.

Responsible for answering phones, forwarding messages and pertinent information to staff in a timely manner.

Maintain written records of all incoming phone calls from subjects, sponsors/contract research organizations (CROs) and other study-related communications, as needed to ensure clear and efficient communication to target recipients.

Provide error-free document creation /revision support to study coordinators, regulatory department, Operations Manager and other staff members as requested.

Assist regulatory department with CV/resume creation and updates, filing, copying, etc.

Accurately file documents within subjects’ charts/files, sponsor regulatory binders and departmental files as requested.

May from time-to-time conduct follow-up phone calls to remind subjects of upcoming visits as requested.

Physical Requirements and/or Environmental Factors: Work is normally performed in a typical interior clinical/office work environment.

Ability to work in a call center environment with occasional distractions and noise.

Extensive computer use.

Minimum Requirements: Education: Bachelor’s degree, or equivalent work experience as an administrative assistant.

Experience: 1-3 years’ experience within the field of clinical or biological research preferred, not required.

Demonstrated ability to collaborate and align with operations.

Excellent computer skills to include Office365 products.

Strong problem solving, risk assessment and impact analysis abilities.

Demonstrated experience in process improvement.

Flexible and able to multi-task and prioritize competing demands.

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law.