Front Desk Receptionist and Administration

Receptionist
The Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.
Is actively visible in the reception area and always accessible to the customer via phone, walkie talkie. Provides advance notice to manager and customer for personal time off.
Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication
Maintains guest registration logs via electronic guest management system
Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors
Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action
Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.
Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.
Provides travel assistance, calling cabs, communicating arrival, etc.
Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison
Minimum of 2 years of reception experience
2 years of experience in face-to-face interaction with customers preferred
A pleasant phone voice and excellent verbal and written communication skills a must
Proven computer experience essential including proficiency in Outlook, Word and Excel required
Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population
While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions
Regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io.