Remote Head of Partnerships

Overview We are looking for a Partnership Manager (Lifestyle) to drive and develop partnerships to deliver unique retail and travel benefits, offers, access, member events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.
Your role will be driving growth in our partnerships across various industries, identifying relevant brands and companies, negotiating "better than internet," benefits given the unique nature of our closed user group. You will take full accountability for your partnerships, ensuring you deliver on all client and member requirements, focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.
Building Trust. Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world\'s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten\'s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives. Millions of individuals worldwide have access to Ten\'s services across lifestyle, travel, dining and entertainment. As the first B Corp listed on the London Stock Exchange, we\'re setting the standard for sustainable growth and technology, AI driven innovation. For more information, check out our Welcome to Ten video! We are looking for a Partnership Manager (Lifestyle) to drive and develop partnerships to deliver unique retail and travel benefits, offers, access, member events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.
Key responsibilities Take full accountability for the partnerships and contracts you secure, ensuring offers are compelling, unique, and commissionable. Maintain strong relationships to nurture repeatable, high-performing partnerships.
Monitor partner performance, redemption data, and member demand to ensure high-quality service and strategic alignment. Maintain a consistent partner sourcing strategy, staying ahead of competitors and ensuring offers and events receive maximum member exposure through collaboration with Content and Marketing.
Continuously improve team efficiency by sharing learnings and implementing best practices, while leading new strategies and campaigns that drive commercial results.
Excel, CRM), and manage data entry, contracts, and administrative tasks to ensure operational compliance.
Collaborate with Client Services and Regional Business Development Managers to support client needs and proposals.
Coordinate the planning and delivery of client/member events, from ideation to execution, including logistics, brand standards, and alignment with client expectations.
Lead, maintain, and support key client relationships across business areas as needed
Essential requirements Experience in procuring products, events, benefits and offers, contract management and negotiation
Broad working knowledge of key brands and partners in the US across various lifestyle industries, specifically around retail and events
Ability to initiate and lead on new business initiatives and proposal, ensuring these are aligned with the team\'s key objectives
Experience working with or managing digital products and platforms.
Strong PowerPoint and Excel skills
Proven experience creating and delivering high-quality client-facing decks, particularly for event-related pitches or proposals.
Preferred Requirements Understanding and adoption of AI tools or technologies to support business efficiency, engagement, or service innovation.
Prior experience working within a customer-lead industry and striving to continuously deliver excellent customer service
Guidelines for Hybrid/Home Office Located in San Francisco
Please note that you will be asked to enter a remote working arrangement
A secure home office at your confirmed address, free from background noise or other distractions
We\'re committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.
Alongside a competitive salary, you\'ll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Retirement plan
Tuition reimbursement
Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
Employment type Full-time
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