ServiceNow Developer

Role Description

In this role you will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

• ServiceNow Solutioning & Architecture:
  • Lead solution design, architecture, and technical strategy for ServiceNOW.
  • Work closely with business stakeholders and delivery teams to translate requirements.
  • Ensure alignment with CSDM 4.0, ITIL, and governance best practices.
  • Define ServiceNow data models, integrations, and automation workflows, leveraging AI-driven capabilities.
• Client Advisory & Consulting:
  • Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization.
  • Lead client workshops, discovery sessions, and roadmap planning for ServiceNow adoption.
  • Guide clients on AI-powered automation, predictive intelligence, and NOW Assist capabilities to maximize business value.
  • Drive continuous improvement and innovation initiatives within client environments.
• Delivery & Implementation Leadership:
  • Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices.
  • Provide technical oversight, solution validation, and risk mitigation across ServiceNow engagements.
  • Ensure seamless integration of ServiceNow with enterprise applications, cloud platforms, and legacy systems.
  • Define KPIs and success metrics for ServiceNow implementations, ensuring business outcomes are met.
• Governance, Compliance & Best Practices:
  • Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions.
  • Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules.
  • Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices.
  • Define performance monitoring, incident management, and SLA reporting for ServiceNow operations.

Qualifications

• 4-16 years of experience in IT consulting, solution architecture, and ServiceNow implementation.
• Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• Proven track record in ServiceNow solution design, technical leadership, and best practice implementation.
• Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles.
• Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus.
• Hands-on experience with ServiceNow scripting, integrations, and workflow automation.
• Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow.

Benefits

• Flexible work arrangements to maintain a healthy work-life balance.
• Career growth programs and diverse professions to explore opportunities.
• Valuable certifications in the latest technologies such as Generative AI.