Strategic Customer Success Manager

Strategic Customer Success Manager

Raspberry AI is looking for a Strategic Customer Success Manager to own and grow our most important enterprise relationships $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done.

You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category.

This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one.

What You'll Do

• Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal
• Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks
• Drive AI adoption across complex, matrixed organizations navigating multiple business units, stakeholder layers, and change management challenges with confidence
• Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives
• Identify and close expansion opportunities in close partnership with the Account Executive team
• Proactively monitor account health, surface churn risks early, and own resolution with urgency
• Become a trusted domain expert on AI-assisted creative workflows advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes
• Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap
• Represent Raspberry at customer sites and industry events; periodic travel required

What We're Looking For

Must-Haves

• 58+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company
• Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions
• Proven experience driving AI or enterprise software adoption inside complex, matrix organizations you know how to build champions, navigate change resistance, and move large institutions forward
• Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike
• Executive-level communication skills polished, concise, and credible in any room
• New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week

Bonus Points

• Background in fashion, apparel, luxury, or the broader creative/design industry you've worked inside or alongside design teams and understand their tools, pressures, and workflows
• Experience with generative AI tools, creative technology platforms, or AI workflow enablement
• Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful)
• Experience working with global brand portfolios or multi-brand holding companies

Benefits

• Competitive salary and equity options
• Unlimited PTO
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunity to work on cutting-edge AI technology with a high-impact team
• Fully remote with a supportive company culture
• Be part of a rapidly growing company with significant growth potential

Compensation

• The base salary range for this role is $160,000 $170,000 annually, with a 25% variable component bringing total on-target earnings to $200,000 - $212,500. This position also includes equity.

Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.