Director of Operations

Job Description

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MYFRIENDBEN IS HIRING

Director of Operations\n

Full-time · Remote (U.S.), Colorado a plus · Reports to the CEO

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About MyFriendBen

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MyFriendBen helps families find and get the public benefits and tax credits they qualify for, in about six minutes. We have served more than 175,000 households across 9 states, and 90% of users discover programs they didn't know existed.

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We're a small, mission-driven nonprofit tech team building the navigation layer for America's safety net: an eligibility screener, Benji ("the navigator in your pocket"), and Ben Manager , an easy management and communication tool for the caseworkers and community partners who walk alongside families. We grew from 2 states to 9 in 2026, and we're now working with states, large systems, and national funders to bring MyFriendBen to many more families.

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The role\n

MyFriendBen is growing fast: more states, more partners, more funders, and a bigger team. We're hiring a Director of Operations to run the organization behind that growth.

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You'll own the systems that keep a growing nonprofit healthy: finance and grants operations, people and hiring, contracts and compliance, and the team rhythms that turn plans into results. You'll be the CEO's operating partner, taking day-to-day execution off her plate so she can focus on funders, states, and strategy.

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If you love building order out of momentum, and you want that work to reach hundreds of thousands of families, this role is for you.

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What you'll ownFinance and grants operations\n

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• Own the budget, monthly close, and cash-flow tracking with our finance and accounting partners.
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• Build and run the grants calendar: every deadline, report, and deliverable, tracked and delivered on time.
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• Manage restricted funds and grant compliance so every funder's support goes where we promised.
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• Prepare financial and operating materials for board meetings and the annual audit.
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People and hiring\n

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• Run hiring end to end, from job descriptions and sourcing to offers and onboarding.
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• Own employee and contractor agreements, payroll, benefits administration, and HR policies.
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• Build an onboarding experience that makes new teammates productive in their first two weeks.
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• Strengthen a culture rooted in our values: Impact First, Results Focused, Human Centered, Driving Change.
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Contracts, legal, and compliance\n

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• Manage partner MOUs, data-sharing agreements, vendor contracts, and state government agreements, working with the partnerships team and outside counsel.
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• Keep nonprofit filings, insurance, and organizational policies current.
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• Partner with our CTO on privacy and security policies for the sensitive information families trust us with.
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Team operating rhythm\n

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• Run planning and OKRs across fundraising, partnerships, and product, and track progress every week.
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• Own internal communications, team meetings, and offsites.
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• Manage the tools the team runs on (Google Workspace, Slack, HubSpot, Linear) alongside our product team.
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• Coordinate board meetings, board packets, and follow-ups.
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• Supervise operations staff and contractors.
  
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What success looks like\n

First 90 days

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• A single grants and reporting calendar the whole team uses, with no missed deadlines.
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• Monthly financials closed and shared on a predictable schedule.
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• A standard hiring and onboarding process used for every new role.
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• Every active contract and agreement tracked in one place, with an owner and renewal date.
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First year

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• Our finance, grants, and HR operations are ready for a larger team, more states, and a clean audit.
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• Board materials go out on time every meeting with minimal lift from the CEO.
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• New state launches have the contracts, budgets, and staffing in place before go-live.
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• The team knows its goals, sees its progress weekly, and spends its time on the work that matters most.
  
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Who you are\n

You have:

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• 6+ years in operations, finance, or people roles, including at least 2 years leading operations at a startup or nonprofit.
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• Hands-on experience with budgets, grant compliance and reporting, and audits.
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• Practical HR experience: hiring, contracts, payroll, benefits, and employment compliance across multiple states.
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• A systems mindset: you build simple processes that people use and keep using.
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• Excellent organization and follow-through; you stay calm with many deadlines at once.
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• Clear, warm communication with staff, board members, funders, and partners.
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• A commitment to economic mobility and to the families we serve.
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Bonus points:

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• Experience with government contracts or multi-state nonprofit operations.
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• Familiarity with nonprofit accounting and tools like QuickBooks.
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• Experience at a tech nonprofit or with data privacy policies.
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• Lived experience navigating the benefits system.
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• Spanish or another language spoken by the communities we serve.
  
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Details\n

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• Reports to: CEO
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• Type: Full-time
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• Location: Remote (U.S.); Colorado a plus
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• Compensation: Competitive salary and benefits; details shared in the interview process
  
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How to apply\n

Send your resume and a short note to View email address on ziprecruiter.com. Tell us about an operation, system, or process you built or fixed, and what changed because of it.

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MyFriendBen is an equal opportunity employer. We strongly encourage people from the communities we serve to apply, even if you don't check every box.

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