Engagement Manager

Role Description

We are expanding our Services team as our customer base grows. The Engagement Manager is a key role responsible for the success of customer deployments. We seek a highly motivated and self-sufficient individual to provide project engagement advisor services for Replicant deployments, including:

• Building customer relationships
• Advising customers on the best practice use of Replicant solutions
• Managing deployment projects

What You’ll Do:

• Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions
• Working with other Replicant Engagement Managers to staff projects with appropriate resources
• Helping to create and enforce Replicant’s implementation methodologies
• Running projects with Replicant customers
• Serving as the Professional Services account owner for customers with active implementation projects

Qualifications

• 2-3 years customer-facing project management or business consulting experience
• Demonstrated desire to work in a leveraged manner, working through others to deliver high-quality results across a larger sphere of influence
• Technical fluency: comfortable discussing APIs, platform configuration, and AI/automation concepts — you don't need to write code, but you need to hold your own in the room
• Strong communication and presentation skills — equally comfortable running a project kickoff and an executive business review
• Ability to negotiate with customers the benefit of Replicant
• Ability and willingness to work under pressure in a highly dynamic environment
• Bachelor's degree in a technical field (or equivalent)
• Ability to travel 25%

Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
• Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
• Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
• Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
• Compensation that matches your impact: competitive salaries in the company you’re helping to build
• Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

Company Description

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7.

We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. If you're excited by AI, Generative AI and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.