Associate Account Manager, SMB

Job Description

Job Description

Who are we?

At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

This Associate Account Director, SMB role is responsible for seamless renewals on any Small and Medium Business (SMB) accounts by fielding client responses effectively, tracking and updating SMB account notes/documentation in Salesforce, and partnering with Sales Operations in scale renewal projects. This role blends high volume, strategic account management skills with the engagement focus and product value positioning of client success. This role will report to the Sales Operations Team, working closely with Sales Leadership and Client Success.  

• Own 100-150  SMB accounts, including their renewal processes, account planning, Salesforce opportunity updates and notes, and meetings with clients to discuss renewals, auto-renewals, and client concerns 

• Maintain strong documentation processes, reviewing client renewals ahead of auto-renewal or client confirmation, uploading client agreements to SharePoint, and documenting all renewal conversations in Salesforce 

• Partner with Sales Operations for any contract updates or amendments  

• Map out all renewal planning for SMB accounts, including client engagement ahead of renewal, navigating price increases and potential client pushback during the renewal process, and ensure smooth completion of all SMB renewal processes, including appropriate client billing contacts and any liaison needed with LC Finance 

• Support client retention efforts, including partnering with Client Success to onboard new users within a client license, meeting with client decision-makers on product value positioning, and identifying upsell opportunities or churn risk within SMB clients 

• Leverage Client Success to gain valuable client usage patterns that support the renewal process and support healthy account practices in collaboration with Client Success (activating/deactivating users, identifying new SMB accounts unassigned to CS, etc.)  

• 2+ years of high-volume account management experience, ideally in a B2B subscription business model, focused on the retention and renewal of a larger client base 

• Bachelor’s degree in Business Administration, Public Policy, Marketing, or any related discipline 

• Highly organized account planning experience and driven by a strategic plan to address the needs of a larger (100+) SMB client base  

• Detail-oriented documentation practices and strong Salesforce account hygiene that ensure transparency on account status, opportunity, and risk to sales leadership 

• Client-focused communication skills with experience handling client cancel conversations, value positioning experience, and a track record of winning back business that could have been lost  

• Strong partnership skills with Client Success teams, leveraging their insights and abilities to reach most users to strengthen the business case for renewal, including using usage data to tell the story of strong value to a client 

What is it like to work here?

We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.

Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.

There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.

Want to join our amazing team?

Benefits/Rewards:

Awesome medical insurance plan

Dental Insurance

Life & Disability insurance

Flexible spending accounts

Unlimited PTO!

Eleven Paid Holidays

$3,000 Employee Referral Program

Employer contribution to 401(k) plan

Rewards and recognition programs

If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!

Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.