Accounting Admin
Robert Half
Job Description
Job Description
Are you a customer service professional with automotive dealership experience? Whether you've worked in a dealership office, title department, service department, sales support role, BDC, or accounting office, we are looking for someone who excels at building relationships, solving problems, and delivering exceptional service.
Our client is seeking a Customer Service Deal Processor to join their accounting team. This position serves as a key liaison between dealerships, auctions, lenders, buyers, and internal departments to ensure vehicle purchases, wholesales, dealer trades, and related transactions are processed accurately and efficiently.
What Makes This Role Different?
This is not a traditional accounting position. The most important qualification is a strong customer service mindset . You will spend a significant portion of your day communicating with internal and external customers, resolving issues, tracking down documentation, and ensuring requests are handled promptly.
Responsibilities
- Respond to customer, dealership, auction, and lender inquiries via phone and email within 24 hours.
- Serve as the primary point of contact for questions related to vehicle purchases, wholesales, dealer trades, and buybacks.
- Research and resolve title issues, missing paperwork, mileage discrepancies, and transaction-related questions.
- Process and post vehicle purchases, wholesales, auction transactions, dealer trades, and buybacks.
- Coordinate with dealerships, buyers, and internal teams to obtain missing documentation and complete transactions.
- Follow up on aging transactions and open items until resolution.
- Work closely with accounting, title, sales, and operations teams to ensure a seamless customer experience.
- Process vehicle payoffs through lender and manufacturer portals.
- Assist with month-end reporting, reconciliations, and vehicle counts.
- Provide backup support to team members and assist with special projects as needed.
Qualifications
- Previous experience in an automotive dealership environment required.
- Strong customer service, communication, and relationship-building skills.
- Experience managing high volumes of emails, phone calls, and customer inquiries.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and follow-through.
- Experience with titles, dealer trades, wholesales, auctions, inventory, accounting, or dealership operations is preferred.
- Proficiency with Microsoft Outlook and Excel.
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Auto/Mate, or similar) is a plus.
Ideal Backgrounds
We welcome candidates with experience as:
- Automotive Customer Service Representative
- BDC Representative
- Deal Processor
- Title Clerk
- Automotive Administrative Assistant
- Service Advisor
- Sales Administrator
- Automotive Accounting Clerk
- Dealer Trade Coordinator
- Business Office Associate
Why Apply?
- Contract-to-hire opportunity with long-term career potential
- Stable and growing automotive organization
- Team-oriented and collaborative environment
- Opportunity to leverage your dealership experience while focusing on customer service
- Diverse role with interaction across multiple departments and business partners
If you enjoy helping people, solving problems, and delivering exceptional customer service in a dealership environment, we want to hear from you!
Vacancy posted 2 days ago
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