Home Care Operations Administrative Assistant

Role Description

Tandem Care is looking for an organized, detail-oriented Operations Administrative Assistant to support our leadership team behind the scenes. This role is perfect for someone who enjoys systems, documentation, spreadsheets, process improvement, and keeping projects moving forward. You'll help ensure our operations team has accurate data, organized records, up-to-date documentation, and administrative support that keeps everything running smoothly.

This isn't a customer-facing role. It's ideal for someone who enjoys creating order, improving processes, and making sure nothing falls through the cracks.

What You'll Do

• Track caregiver attendance, call-outs, tardiness, and reliability metrics
• Prepare reports and scorecards for leadership meetings
• Draft and organize HR documentation, coaching records, and employee paperwork
• Coordinate meetings, calendars, and supporting documentation
• Update and maintain company SOPs, internal guides, and knowledge base articles
• Monitor compliance items and follow up on expiring caregiver documentation
• Perform quality assurance reviews and identify missing or inconsistent information
• Assist with recurring operational projects, audits, and administrative initiatives
• Maintain accurate documentation across multiple systems and databases

Qualifications

• At least 2 years of experience in administrative support, operations, HR administration, quality assurance, project coordination, or a similar role
• Strong experience with Microsoft Excel or Google Sheets
• Excellent organizational and time management skills
• Experience working remotely and independently
• Comfort learning multiple software systems and technology platforms
• Experience supporting healthcare or home care operations is a plus

Requirements

• Loves organization, checklists, and keeping projects on track
• Is exceptionally detail-oriented and catches things others overlook
• Enjoys working independently and managing their own workload
• Is comfortable handling confidential information with professionalism
• Communicates clearly in writing
• Takes ownership of projects from start to finish
• Enjoys improving processes and creating consistency

Benefits

• Flexible work hours between 9am-5pm, Monday through Friday
• Part-time remote position (20 hours/week)