ADMINISTRATIVE PROGRAM SPECIALIST A

About This Job The Louisiana Department of Wildlife and Fisheries is responsible for managing and protecting the state’s renewable natural resources, including all wildlife and aquatic life. LDWF supports a strong work ethic in its employees and incorporates the use of good science, accurate information and technology. The Office of the Secretary exists to provide leadership and support services, administrative direction, and accountability for departmental programs; administrative direction and leadership to ensure the success of subordinate programs; and department-wide coordination, communication, personnel and basic resources needed to accomplish the department’s mission. The incumbent must be proficient in Microsoft Office Suite, including Word and Excel, as well as Adobe Acrobat Pro. The incumbent should possess strong organizational and time management skills, with the ability to prioritize multiple assignments and consistently meet deadlines in a fast-paced work environment. Excellent verbal and written communication skills are essential, along with strong analytical, critical thinking, and observational abilities and a keen attention to detail. The successful candidate will be able to work effectively both independently and as part of a collaborative team while demonstrating professionalism and courtesy when interacting with coworkers and the public. Additionally, the position requires strong clerical and administrative support skills, including accurate recordkeeping and document management. Bilingual proficiency in English and Spanish is preferred. Selected Core Competencies An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Successful Behaviors: Follows direction reliably, adjusts to feedback, and completes tasks on time. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Successful Behaviors: Communicates clearly, listens actively, and explains complex ideas well. Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance. Successful Behaviors: Sets learning goals, applies new skills, uses feedback, and contributes to shared learning. Selected Preferred Competencies Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change. Successful Behaviors: Adjusts quickly and stays effective during change. Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others. Successful Behaviors: Follows policies, meets expectations, and communicates clearly and respectfully across situations. Minimum Qualifications Three years of experience in administrative services; OR Six years of full-time work experience in any field; OR A bachelor's degree. Experience Substitution Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties Provide courteous and professional customer service by responding to inquiries and addressing concerns from the public. Perform accurate data entry and maintain records across multiple computer systems and databases. Manage and complete time-sensitive projects and assignments while meeting established deadlines. Ensure compliance with applicable laws, policies, and procedures, including protecting the rights of individuals involved in the program. Generate and analyze reports to monitor program activities and support operational needs. Collect, compile, and maintain statistical data and program records. Establish and maintain payment schedules in accordance with agency policies and procedures. Prepare, review, and process documentation to ensure case files are complete, accurate, and up to date. Maintain and update electronic and physical case files to ensure accurate recordkeeping. Coordinate with the LDWF Licensing Section to ensure recreational hunting and fishing privileges are suspended and reinstated in accordance with applicable laws and regulations. Organize, file, and maintain program records in accordance with records management requirements. Answer and direct incoming telephone calls while providing accurate information and assistance. Perform other related duties as assigned. Position-Specific Details Appointment Type Probational, Promotional, or Job Appointment. A job appointment may be converted to a probationary appointment should funding become available. Current permanent status classified LDWF employee may be required to accept a Probational appointment if selected. Compensation The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. The actual starting salary depends on the education and experience of the selected applicant. Location This position is in Baton Rouge, LA. Equal Opportunity The Department of Wildlife and Fisheries is a State As a Model Employer (SAME) agency that supports the recruitment, hiring and retention of individuals with disabilities. Wildlife & Fisheries is an Equal Opportunity Employer. Eligibility A criminal background check will be required of all selected applicants. Contact Information Department of Wildlife & Fisheries Human Resources P.O. Box 98000 Baton Rouge, LA 70898 Consuello Brown View email address on click.appcast.io Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. Benefits Insurance Coverage – More information can be found at Parental Leave – Up to six weeks paid parental leave. More information can be found at State employees earn sick and annual leave which can be accumulated and saved for future use. The accrual rate increases as your years of service increase. Holidays and Leave New Year's Day Martin Luther King, Jr. Day Mardi Gras Good Friday Memorial Day Independence Day Labor Day Veteran's Day Thanksgiving Day and Christmas Day Additional holidays may be proclaimed by the Governor Retirement State of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To): Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system Teacher's Retirement System of Louisiana ( Louisiana School Employees Retirement System ( among others Selection Questions These are competency based questions used to evaluate candidates. DPf - 26: Displaying Professionalism – How well do you meet expectations for workplace behavior, communication, and responsibility—especially when under pressure? I miss deadlines, act unprofessionally, or avoid responsibility for my actions or workplace expectations. I meet basic standards for work quality, behavior, and communication when given occasional reminders or support. I meet expectations, follow policies, and communicate respectfully and clearly—even in difficult situations. I model professionalism and ethics, adapt under pressure, and build trust through consistent and responsible behavior. DPf - 26: Displaying Professionalism – Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. AC - 26: Adapting to Change – How well do you stay flexible and adjust your behavior or work when things change? I resist change, struggle to adjust, and my performance suffers. I accept change with help and adjust slowly. I adjust quickly and stay effective during change. I lead through change and help others stay grounded and flexible. AC - 26: Adapting to Change – Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. CE - 26: Communicating Effectively – How well do you share information and ideas in ways that others can understand, relate to, and act on? I communicate unclearly, use poor tone, and ignore the audience. I share main ideas clearly and adapt to the audience when reminded. I communicate clearly, listen actively, and explain complex ideas well. I craft messages that connect, inspire, and drive action across audiences. CE - 26: Communicating Effectively – Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. #J-18808-Ljbffr State of Louisiana