RevOps Lead

Alaffia & Our Mission Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We’re here to change that paradigm. Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care We’re a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone. *This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time. About the Role As the Sales Operations Lead, you’ll help design and execute our growth strategy. This is a highly cross-functional role – you will serve as the primary connective tissue between the growth, product, and finance teams. You will work with these team leads to develop, operationalize, and track the performance of Alaffia’s growth strategy. You will work with team leads to identify new growth opportunities, evaluate and analyze our go-to-market strategies and performance, and develop scalable operational processes that fuel Alaffia’s mission and revenue goals. What You’ll be Doing Develop the strategic roadmap for B2B growth: defining target customer profiles, sales motions, and channel priorities in partnership with leadership synthesizing performance insights into clear strategic recommendations and ensuring dependencies are addressed to enable Alaffia to win. Lead the design and execution of metrics and KPIs including covering pipeline health, conversion metrics, retention, expansion, and efficiency (CAC and payback) on a segment, rep, and customer basis. Run weekly pipeline, reporting and forecasting meetings to measure progress vs goals Partner with Finance to lead annual and quarterly planning for setting forecasts, headcount plans, commission structures, quotas, territories Perform day-to-day maintenance and administration of HubSpot, including maintaining custom objects, automations, user profiles, and other key functionality Build and maintain dashboards in Salesforce and work with key stakeholders to understand data needs. Partner with Data & Finance teams to maintain important systems across our tech stack and ensure data integrity across multiple platform integrations (HubSpot, SalesNavigator, ZoomInfo, Gong, etc.) Support our growing Sales team by answering help requests and identify areas for improvement that benefit the Sales team and Alaffia as a whole. Who You Are 3-5+ years of total experience with - 1-3+ years in Business Operations Revenue Operations, Sales Operations, or GTM Strategy roles at a high growth B2B company 1-3+ years in management consulting, investment banking, investing or another “high speed” environment where you developed strong business acumen, analytical abilities, high quality execution, and executive communication skills Startup mindset on ownership and work product that strikes an effective balance between quality and sense of urgency Proven success in GTM planning, analytics, or comp design at a B2B SaaS and/or Services company Deep understanding of SaaS and Services business metrics, subscription / usage-based models, and the customer lifecycle (acquisition, expansion, and retention) Ability to manage complex cross-functional programs with multiple stakeholders and dead lines Experience in strategic planning processes (OKRs) and running weekly/monthly business reviews with teams / leadership Expert command of Google and Microsoft Suite (Sheets/Excel and Slides/PowerPoint) with deep financial / operational modelling experience in Sheets / Excel HubSpot expertise - able to effectively manage a complex deployment with various customizations, integrations, and automations Experience working closely with Sales teams, including training new hires and effectively speaking to key processes and data Good sense of humor. You enjoy the work you do and the people who work with you Our Culture Alaffia was born out of our founders’ personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we’re looking for others who share our passion for change to join the team. What Else Do You Get Working With Us 401(k), Medical, Dental, and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership #J-18808-Ljbffr Transformcap