Strategic Account Manager

TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.

The Strategic Account Manager is part of a Global Account Management team and will report into local Account Management leadership.

Essential Duties and Responsibilities:

Relationship Management

• Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
• Master and maintain deep knowledge of each client's competitive landscape, including understanding of client's addressable, serviceable and target markets
• Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)
• Identify and map the customer business and gain insight on value, addressing customer's priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
• Actively listen (internally and externally) beyond solution needs and openly address conflict
• Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
• Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:
  • Monitor and maintain the working relationship between TreviPay and the client
  • Discuss the development/evolution of products and services
  • Maintain a program of continuous improvement
  • Discuss additional enhancements, rollouts, expansion opportunities, etc.
  • Review TreviPay's and client's performance of contractual obligations
  • Understand the client's growth initiatives and how TreviPay can support those
  • Define plans to address strategic action items and measure success
  • Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay's organization

Sales and Growth

• Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast
• Derive Strategic Account Plans from client's Go to Market / commercial strategies
• Lead day-to-day management and optimization of program growth plans
• Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities

Contract Management

• Act as keeper of program contract(s)
  • Facilitate renewals/re-negotiations
  • Draft and manage contract amendments
  • Monitor contract compliance

General

• Understand and accurately communicate TreviPay solutions and processes
• Embrace account management best practices as articulated by TreviPay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:
  • Goal-setting and tracking
  • Account planning
  • Task management
• Consistently exhibit alignment with TreviPay's core values of Tenacity, Ingenuity and Empathy
• Develop presentations as needed (for end user training, conferences, internal updates, etc.)
• Represent TreviPay professionally and appropriately in all situations
• Up to 40% travel

Desired Strengths and Experience:

• Previous experience (3+ years) managing strategic accounts
• Experience developing and implementing commercial/sales strategy
• Excellent relationship builder
• Proactive, strategic thinker with a commercial mindset
• Excellent written and oral communication skills
• Highly organized and responsive
• Ability to prioritize tasks and problem-solve on the fly
• Self-motivated AND able to motivate others
• Competitive spirit
• Able to influence behavior in a matrix environment, across multiple functions within TreviPay and with the client
• At ease managing and negotiating contracts
• Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships
• Ability to operate and thrive under pressure

Qualifications:

• University degree required, master's degree is a plus
• Mastery level knowledge of Microsoft Office

Why you will love working at TreviPay

• Competitive salary

• Paid parental leave

• Generous paid time off

• Medical, dental, vision, FSA, Life/AD&D, long and short term disability

• 401K matching

• Employee referral program

At TreviPay we believe:

• in saying yes to unique and challenging requirements

• empowered team members are creative team members

• our products make the customer's day just a little bit better

• work/life balance makes us all more effective

TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [email protected] to request an accommodation.