Vice President of Customer Success & Services
Confidential
Vice President of Customer Success & Services
About the Company
Global leader in live production technology delivering innovative solutions for broadcasters and media companies.
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is seeking a VP of Customer Success and Services for the North American region. This executive leadership role is pivotal in leading and scaling the regional post-sales organization, with a focus on bringing together customer success, professional services, and customer support under a unified strategy. The successful candidate will be responsible for building and leading the North American customer success function, establishing and growing the professional services organization, and leading the regional customer support team to ensure exceptional customer outcomes and operational excellence. Key responsibilities also include developing scalable operating models, driving customer adoption, and fostering a collaborative, customer-focused culture. The ideal candidate for the VP of Customer Success and Services role at the company will have a strong background in customer-facing technology leadership, with a proven track record in building and scaling post-sales teams within a B2B technology environment. Extensive leadership experience across customer success, professional services, and/or customer support is essential, as is a strategic mindset and a hands-on approach to execution. The role requires outstanding communication, and stakeholder management skills, and a deep understanding of how post-sales excellence contributes to customer retention and business growth. Experience in the broadcast, media technology, streaming, or video delivery sectors is highly advantageous, along with familiarity with relevant platforms. The role offers a unique opportunity to influence the future of customer success and services in a fast-growing region and to make a significant impact within an innovative technology business.
Functions
- Account Management/Optimization
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- ...Senior Vice President, Account Services About the Company Established healthcare communications partner supporting pharma, biotech, and life... ...President, Account Services to join their team. The successful candidate will be responsible for developing and strengthening...
- ...Vice President, GTM Enablement About the Company Market-leading... ...Information Technology & Services Technology Internet... ...optimization split testing customer experience optimization personalization... ...of sales, SDR, and customer success enablement. This senior...
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- ...Senior Vice President of Construction Services About the Company Nationwide construction & real-estate management firm Industry Real Estate... ...optimization of construction service departments. The successful candidate will be responsible for driving higher value...
- ...Vice President of Sales, Managed Learning Services About the Company Acclaimed provider of managed learning &... ...company's growth in the US market. The successful candidate will be responsible for... ..., including defining the ideal customer profile, target accounts, and...
- ...Vice President, Scientific Services About the Company Respected provider of high-quality medical communications services Industry Pharmaceuticals... ...its dynamic medical communications organization. The successful candidate will be tasked with defining and overseeing...
- ...Interim Vice President of Surgical & Procedural Services About the Company Community healthcare organization providing patient care through surgical... ...-on executive leadership in this critical area. The successful candidate will be responsible for visible, hands-on...Interim role
- ...accomplished and strategic leader to join the team as a Senior Vice President, Professional Services. This role requires a seasoned professional with deep... ...or related industries. Proven track record of successfully managing PR campaigns for financial services, law or...Summer workRemote work
Interdependence
Phoenix, AZ6 days ago $171.6k - $338.3k
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The Center for Orthopedic and Research E
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$230.42k - $339.87k
...designated senior leader, the Sr Vice President (Sr VP)of Behavioral Health Services is responsible for all clinical and... ...a strategic plan with a focus on customer service, financial management,... ...people needs. Must have demonstrated success in guiding hospital operations....- CoolSys - Refrigeration and HVAC Systems is seeking a Vice President of Sales to lead the company’s sales and... ...markets. The role drives revenue growth, expands customer base, and forges strategic partnerships in service, construction, or engineering sectors. Based in...Remote jobWork at office
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