Change Management Lead

Role Description

S&P Dow Jones Indices (S&P DJI) is seeking a Change Management Lead to build and deliver change management capability across the organization. This role partners with leaders and project teams across functions (e.g., Product, Operations, Technology, Data, Commercial, Finance, Risk/Legal/Compliance, HR) to increase adoption, readiness, and sustained outcomes for a portfolio of initiatives. You will serve as a trusted advisor to initiative owners and sponsors, providing practical change leadership across stakeholder engagement, change strategy, communications, training, and continuous improvement. This role is designed for someone who can operate in a dynamic environment, manage multiple workstreams concurrently, and influence effectively at all levels.

Key Responsibilities

• Change Leadership:
  • Provide on-demand change management leadership for S&P DJI initiatives, tailoring level of rigor (lightweight to comprehensive) based on scope, risk, and impact.
  • Establish fit-for-purpose change plans that align with project delivery approaches (Agile, hybrid, waterfall) and integrate with process improvement efforts.
  • Act as a strategic partner to initiative sponsors and project leads to clarify outcomes, adoption goals, change risks, and success measures.
• Stakeholder Engagement & Sponsorship:
  • Identify and map stakeholder groups; assess change impact, readiness, and likely resistance points; develop targeted engagement approaches.
  • Coach sponsors and people leaders on effective sponsorship routines (visibility, messaging, role-modeling, reinforcement).
  • Create meaningful feedback mechanisms (listening sessions, surveys, office hours, retrospectives) and translate insights into action.
• Communications & Change Narrative:
  • Develop and execute communication strategies and messaging that connect “why change,” “what’s changing,” “what’s expected,” and “what support is available.”
  • Produce and manage communications artifacts (stakeholder briefs, FAQs, release notes, leadership talking points, intranet updates) with consistent cadence and audience segmentation.
  • Ensure communications are inclusive, clear, and actionable across global audiences and roles.
• Training, Enablement & Adoption:
  • Partner with SMEs, product owners, and learning partners to shape role-based training and enablement plans.
  • Oversee training content quality, relevance, and timing; confirm alignment to stakeholder needs and operational readiness.
  • Support adoption through job aids, playbooks, process walkthroughs, train-the-trainer, and reinforcement plans for managers and teams.
• Cross-Functional Collaboration & Delivery Integration:
  • Work closely with project/program managers, process owners, and technology teams to integrate change activities into overall plans (cutovers, releases, go-lives, hypercare where applicable).
  • Facilitate cross-team alignment on roles/responsibilities, decision points, dependency management, and readiness criteria.
  • Help teams prioritize and manage multiple initiatives and deadlines in a fast-paced environment.
• Change Standards, Tools & Continuous Improvement:
  • Build and maintain an enterprise change management toolkit (templates, playbooks, checklists, standard deliverables, impact assessment approach).
  • Define and track change outcomes and adoption metrics (readiness, engagement, completion, usage, sentiment) and recommend corrective actions.
  • Continuously improve change practices by capturing lessons learned, standardizing what works, and scaling repeatable approaches across S&P DJI.

Qualifications

• 6+ years of experience leading or delivering change management for cross-functional initiatives in a complex organization, with demonstrated ability to influence without authority.
• Experience partnering with project/program teams and business leaders to manage multiple priorities concurrently.
• Strong capabilities in stakeholder management, facilitation, communications planning, training/enablement planning, and resistance management.
• Proven consultative approach with strong relationship-building, initiative, and problem-solving skills.
• Comfort operating in environments using Agile or iterative delivery models.

Requirements

• Bachelor’s degree (or equivalent practical experience).
• Change management certification (e.g., Prosci, ACMP/CCMP) and/or PMP (or equivalent program/project management certification), or willing to achieve one within 1 year of being in role.
• Experience supporting technology-enabled change (e.g., workflow tools, data platforms, operating model/process changes); Salesforce experience a plus.
• Experience building or maturing an enterprise change management practice (standards, governance, toolkits, community of practice).

Key Competencies

• Executive presence & influencing: Able to advise leaders and drive alignment across diverse stakeholder groups.
• Structured problem solving: Can translate ambiguity into clear plans, decisions, and actions.
• Communication excellence: Tailors messages by audience; creates clarity and momentum.
• Collaboration & facilitation: Brings cross-functional teams together to resolve friction and move forward.
• Pragmatism: Applies the “right-sized” change approach; focuses on adoption and outcomes, not bureaucracy.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.