Change Manager

Role Description

The Senior Change Management Specialist serves as a strategic partner to the Director of Change Management in supporting enterprise transformation initiatives, with an initial focus on the Oracle HCM Program. This role is responsible for developing and implementing change management strategies that improve organizational readiness, stakeholder engagement, adoption, and business outcomes. The ideal candidate will work collaboratively with executive leaders, business stakeholders, program teams, and Talent partners to help associates successfully navigate organizational change. This position plays an important role in building and maturing Claritev’s change management capability, establishing repeatable practices that support future Vision2030 transformation initiatives.

Qualifications

• Minimum of 5+ years of experience in change management, organizational development, communications, human resources, project management, or related disciplines.
• Minimum of 2+ years supporting large-scale transformation, ERP, HCM, digital, or business process initiatives.
• Experience conducting change impact assessments, stakeholder analysis, readiness planning, and adoption activities.
• Experience working with executive leaders and cross-functional stakeholders in complex organizations.
• Experience with practical deployment of organizational change management methodologies, preferably in a technology or healthcare setting.
• Bachelor’s degree in Change Management, Organizational Development, Human Resources, Communications, Business Administration, Psychology, or related field required.
• Master’s degree preferred.
• Knowledge of organizational change management principles, methodologies, and best practices. Prosci certification preferred.
• Demonstrated ability to build relationships, influence stakeholders, and navigate complex organizational environments.
• Strong written, verbal, presentation, and facilitation skills.
• Ability to analyze organizational data, identify trends, and develop recommendations.
• Ability to manage multiple priorities, deadlines, and workstreams effectively.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), Teams, SharePoint, and collaboration and survey tools.
• Strong critical thinking skills with the ability to identify issues and recommend practical solutions.
• Ability to work effectively in dynamic environments and support evolving business priorities.

Requirements

• Partner with the Director of Change Management to develop and execute change management, adoption, and reinforcement strategies.
• Assess organizational readiness and identify change impacts, risks, and mitigation plans.
• Develop and implement change impact assessment processes in collaboration with program teams and business stakeholders.
• Facilitate change impact validation sessions to confirm business, process, technology, role, and behavioral impacts.
• Develop readiness plans and support business leaders in preparing their organizations for change.
• Conduct stakeholder assessments and identify opportunities to strengthen engagement and adoption.
• Build strong relationships with business leaders, functional teams, and program stakeholders.
• Partner with leaders to strengthen sponsorship and change leadership capabilities.
• Facilitate stakeholder meetings, workshops, and engagement sessions to support alignment and decision-making.
• Gather stakeholder feedback and provide recommendations to address concerns, risks, and barriers to adoption.
• Serve as a liaison between program teams and impacted business areas.
• Support development and execution of communication and engagement plans.
• Partner with communications and training teams to ensure consistent, timely, and audience-focused messaging.
• Collaborate with Change Influencers, Champions, and stakeholder groups to reinforce key messages and desired behaviors.
• Support training readiness activities and adoption initiatives.
• Assist in developing materials, presentations, and resources that promote understanding and adoption of change.
• Define and monitor change adoption and readiness metrics.
• Analyze feedback, survey results, and adoption data to identify trends and opportunities.
• Develop and implement reinforcement activities that sustain organizational adoption and behavior change.
• Prepare reports, dashboards, and recommendations for leadership and program teams.
• Capture lessons learned and contribute to continuous improvement of change management practices.
• Support development of change management methodologies, tools, templates, and governance practices.
• Contribute to the establishment of a scalable enterprise change management capability across Claritev.
• Promote best practices and knowledge sharing across transformation initiatives.
• Mentor and provide guidance to less experienced change management resources as appropriate.

Benefits

• Medical, dental and vision coverage with low deductible & copay.
• Life insurance.
• Short and long-term disability.
• Paid Parental Leave.
• 401(k) + match.
• Employee Stock Purchase Plan.
• Generous Paid Time Off – accrued based on years of service.
• 10 paid company holidays.
• Tuition reimbursement.
• Flexible Spending Account.
• Employee Assistance Program.
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.