Staff Member - Change Delivery Partner

Role Description

This role reports to the Senior Director of the Transformation Management Office (TMO) and is responsible for driving enterprise transformation by applying Organizational Change Management (OCM) and Performance Excellence principles. The position partners closely with Transformation Managers and business leaders, providing structured coaching, problem-solving, and hands-on support to ensure successful execution of strategic initiatives.

Operating within Franklin Energy’s TMO, this role helps identify, shape, and accelerate high-impact transformation efforts that deliver sustainable value for employees, clients, and stakeholders. The individual collaborates across project teams to embed change management practices throughout the project lifecycle, using influence and partnership to ensure initiatives achieve lasting adoption and measurable results.

This position blends change leadership, performance coaching, and practical execution, leading short, targeted improvement efforts (4–12 weeks) that enhance operational efficiency, financial performance, and client outcomes. The role ensures strategic priorities are effectively translated into tangible, sustainable business results.

Essential Duties and Responsibilities

• Change Enablement
  • Drive Change Adoption & Leadership Alignment
  • Partner with coach leaders to translate strategic priorities into actionable change plans and adopt new ways of working
  • Identify and address resistance with targeted, practical interventions
  • Design and execute communication strategies that reinforce clarity and momentum
  • Link Change to Business Outcomes
  • Connect behavior change to measurable business results, tracking adoption and its impact on delivery, efficiency, and quality
  • Ensure change initiatives are outcome-driven and aligned to operational and financial performance goals not solely activity-based
  • Support the development of a comprehensive TMO strategy
  • Develop change management strategies incorporating relevant technology and digital tools to deliver tangible business value against transformation roadmap
  • Identify methods to measure success in upskilled employees, enhanced employee engagement/ways of working and quantifiable operational efficiencies
  • Foster a culture of innovation through partnerships with business stakeholders at all levels, coaching them to champion and support change, ensuring readiness and enduring change adoption.
• Change Delivery
  • Identify targeted improvement initiatives
  • Support the development of a clear case for change for TMO projects with Transformation Managers and Business Owners.
  • Analyze learning needs, develop training approaches and curricula, and lead the development and delivery of training courses as needed
  • Deliver High-Impact Results
  • Lead 4-12 week targeted improvement initiatives efforts that remove barriers to execution and accelerate results
  • Own and deliver quick-win initiatives that demonstrate visible value
  • Diagnose root causes of performance gaps and implement sustainable solutions
  • Embed Within Strategic Work
  • Integrate directly into priority programs and initiatives
  • Act as an on-the-ground problem solver to close execution gaps
  • Align cross-functional teams to improve speed, decision-making, and outcomes

Success Measures

• Improved adoption rates of key initiatives into measurable outcomes
• Measurable delivery gains (speed, quality, cost efficiency)
• Number and impact of improvement initiatives delivered
• Reduction in execution barriers and decision bottlenecks
• Stakeholder alignment and engagement levels

Qualifications

• Bachelor's degree in Business, related field, or equivalent work experience is preferred.
• 7-10+ years of experience leading transformational change in support of a variety of cross-functional transformational initiatives.
• Proven ability executing change management projects or workstreams including development of communications, training, and a variety of change strategies.
• Experience in gathering and analyzing stakeholder insights to inform change strategies and performance improvement diagnostics.
• Experience supporting a wide variety of project types including process improvement efforts, including digital and technology implementations.
• Analytical and problem-solving skills, with the ability to utilize data to drive decision-making.
• Ability to anticipate, identify and mitigate risks associated with transformation initiatives.
• Experience in developing and tracking key performance indicators to measure success of change efforts with both financial and non-financial metrics derived from performance improvements.
• Strong Experience with Performance Excellence, Transformational Change, Lean, Agile, or Six Sigma

Required Skills, Knowledge and Abilities

• Ability to lead through ambiguity
• Cross-functional influence without direct authority
• Change management and adoption strategy
• Process improvement and problem-solving
• Strong facilitation, influencing, and leadership coaching
• Ability to move from strategy to execution quickly
• Data-driven mindset with focus on outcomes

Licenses & Certifications

• Valid driver’s license
• Prosci Certified – preferred
• Advanced AI certifications – preferred

Travel Requirements

• Willingness to travel up to 30%