Sales Development Coordinator

At ModMed & Klara, we’re revolutionizing the healthcare landscape with our innovative technology platforms. Our web and mobile applications are transforming healthcare IT to increase practice efficiency and improve patient outcomes. We offer end-to-end, specialty-specific solutions—from Practice Management and EMR to Revenue Cycle Management (RCM) and Provider Collaboration—helping our clients maximize efficiency. Job Description Summary We are looking for a detail-oriented, proactive Sales Coordinator to act as the "engine" of our sales funnel. This is a unique opportunity to join a high-growth company where you will learn foundational sales and business skills while helping us truly modernize medicine. The Role As a Sales Coordinator, you will play a vital role in our mission by ensuring our Sales Development Representatives (SDRs) have a constant, clean, and high-quality flow of opportunities. You will be the guardian of our lead queue, the bridge between Marketing and Sales, and the analyst who ensures no lead is left behind. Lead Queue Management Daily Governance: Monitor and manage the lead queue within Salesforce, ensuring a seamless flow of data. Quality Control: Review incoming leads for completeness and quality before routing them to the sales team. Prioritization: Apply lead scoring models (based on engagement, fit, or intent) to identify and elevate high-potential leads for immediate action. Database Hygiene: Flag and clean up duplicate, incomplete, or unqualified leads to ensure SDRs focus on the most viable prospects. Routing Logic: Assign leads to the appropriate representatives based on pre‑defined routing rules and territory maps. System Audits: Perform regular audits to identify bottlenecks or system errors within the lead distribution process. Reporting & Performance Tracking SLA Accountability: Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively reps act on assigned leads. Insights & Dashboards: Generate reports and dashboards in Salesforce to track lead volume, assignment rates, and rep responsiveness. Trend Analysis: Analyze conversion trends to recommend improvements in routing rules or scoring logic. Leadership Updates: Report bottlenecks or missed SLAs to sales leadership to drive operational excellence. Marketing & RevOps Collaboration Strategic Alignment: Collaborate with Marketing to refine lead criteria and improve the Marketing Qualified Lead (MQL) handoff process. Feedback Loop: Act as the bridge between Marketing and Sales regarding lead generation campaigns and lead quality. Process Optimization: Partner with Revenue Operations (RevOps) to refine automation rules, workflows, and Salesforce efficiency. Who You Are Data‑Driven: You enjoy working with CRM tools (Salesforce) and believe that clean data is the backbone of a successful sales team. Detail‑Oriented: You have a "detective" mindset when it comes to identifying duplicates or incomplete information. Proactive Communicator: You can comfortably navigate conversations between Marketing, Sales, and Operations. Ambitious: You are looking for a role that offers a deep dive into the "business of sales" and provides a clear trajectory for growth. Qualifications 1+ years of experience in Sales Coordination, Sales Ops, or a Lead Development role (preferred). Proficiency in Salesforce is highly desired. Strong analytical skills with the ability to interpret data and trends. Excellent organizational skills and the ability to manage multiple priorities in a high‑growth environment. ModMed Benefits Highlight United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution. 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs. Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs. Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning. Global presence and in‑person collaboration opportunities; hybrid office‑based roles and remote availability for some roles. Weekly catered breakfast and lunch, treadmill workstations, wellness rooms within our headquarters. #J-18808-Ljbffr Modernizing Medicine