Secretary I IntakeScheduler FGP Manhattan Washington Square Per Diem

Position Summary We have an exciting opportunity to join our team as a Secretary I – Intake/Scheduler (FGP) – Manhattan, Washington Square, Per Diem. Job Responsibilities Schedules appointments for visits, treatments, and procedures; reviews appointment confirmation responses and manages waitlists; communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms. Obtains authorizations for services as needed; answers calls and takes messages, addressing questions or routing messages to the appropriate contact in a clear and timely manner; handles faxes and mail. Prepares standard letters and forms as needed. Performs administrative physician and practice support duties; demonstrates knowledge of the organization’s patient experience expectations and Service Standards and incorporates them into the performance of duties. Supports patient access activities (greets patients, collects information, answers questions, directs requests for assistance to the proper individual). Answers phones and screens incoming calls; provides information, takes messages, or redirects calls to the appropriate person. Maintains cooperative and professional relationships with physicians, nurses, and office staff. Prioritizes assignments to complete work in a timely manner when workload changes, deadlines arise, or a heavy workload occurs. Uses appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels—in person, over the phone, in writing, and in electronically sent messages. Participates in training staff in registration and office policies and responsibilities; may assist, provide guidance and/or train less senior staff. Reviews all assigned inbox messages and patient emails before routing to the appropriate provider, including staff messages and appointment notifications. Provides patients with non‑clinical instructions for any upcoming appointments or procedures. Promotes the use and sign‑up of MyChart. Follows scanning guidelines and best practices for importing outside documents—results, records, forms, etc. Reviews the waitlist periodically and ensures patients are called and offered appointments. Reschedules patients when physicians are out or blocks their schedules. Organizes and distributes mail and faxes. Has a general knowledge of the practice/physician specialty—including conditions, treatments, and scheduling scripts. Manages the physician’s calendars, including creating and sending calendar invites. Releases medical records in accordance with HIPAA and FGP ROI procedures. Documents disclosures in Epic and fulfills requests within a 10‑day timeframe. Processes incoming and outgoing documents via paper and electronic records. Scans, uploads, and forwards appropriate information within EPIC. Completes forms legibly and accurately; forwards areas requiring clinical information to LPN, RN, or Licensed Provider. Secures appropriate signatures and forwards documents or forms to the correct destination. Follows up with the physician on any outstanding messages related to patient care. Answers patient questions to ensure understanding and satisfaction, or refers them to more senior staff. Maintains confidentiality on matters to which the staff are privileged; refers all questions related to medical diagnosis or treatment to RN or provider; refers surgical and infusion scheduling to Senior Medical Secretary. Prepares routine memoranda, letters, labels, manuscripts, correspondence, and other documents as needed. Reviews work for accuracy and completeness; receives prescription refill requests, locates the requested prescription in EMR, and tasks RN, LPN, or Provider to evaluate, set up, and/or process for renewal. Communicates with pharmacies and patients to clarify prescription questions or concerns, related to patient demographics, insurance, and status information; refers questions related to prescription information to RN, LPN, or Provider. Initiates and follows up on pre‑authorizations and appeals, arranging peer‑to‑peer communication when required; responsible for Patient, Referral and Authorization work queues. Obtains and documents referrals received in EPIC. Collaborates with other NYU Langone sites to ensure seamless continuation of care. Stays current on the latest best practices, policies, and protocols (including workflow updates, FOCUS trainings, and job‑related tasks). Maintains cleanliness of personal and patient spaces, including waiting areas and restock supplies as needed. Communicates with patients, providing all scheduling instructions, clarification, updates on status or changes, and answering related questions for any upcoming appointments or procedures; informs patients about the status of referrals and/or authorization. Assists with the completion of special projects, reports and activities; ensures requested and related information is accurate and complete; brings any problems or questions to supervisor attention. Patient Experience and Access Serves as the NYU Langone Health Faculty Group Practice Brand Ambassador by upholding NYULH Mission, vision, and values and promoting excellence in the patient experience during every encounter; drives consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off). Greets patients warmly and professionally, states name and role, and clearly communicates each step of the care or interaction as appropriate; works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging; proactively anticipates patient needs and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalating to leadership as appropriate. Shares ideas or observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, minimize delays, increase employee engagement). Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Ensures that practice staff are fully versed in the Access Agreement gold standard principles. Performs other related duties as needed by providers and supervisor. Minimum Qualifications High School Diploma. Excellent organizational, interpersonal, verbal and written communications skills and strong customer service orientation. Basic knowledge of word processing, spreadsheet, database and internet applications. Light, accurate keyboarding skills. Ability to complete multiple tasks efficiently and thrive in a team‑work environment that pursues a positive patient care experience. Preferred Qualifications Intermediate knowledge of computer‑based scheduling and appointment programs strongly preferred. Salary Range Salary range for the role is $20.00 - $25.00 hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentives, differential pay, or other forms of compensation or benefits. Equal Opportunity Employer NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. #J-18808-Ljbffr NYU Langone Health