Secretary I IntakeScheduler FGP Manhattan Chelsea

Position Summary Opportunity to join the team as a Secretary I Intake/Scheduler (FGP) at NYU Langone Health Manhattan, Chelsea. The role performs front‑end administrative tasks supporting practice operations including greeting patients, answering calls, scheduling appointments and other duties. Job Responsibilities Schedule appointments for visits, treatments, and procedures. Review appointment confirmations, manage waitlists, and communicate details and instructions to patients. Obtain authorizations for services as needed. Answer calls, take messages and route them to appropriate contacts. Handle faxes and mail; prepare standard letters and forms. Support physician and practice operations, maintaining cooperative relationships with physicians, nurses and office staff. Prioritize assignments and complete work timely under changing workload pressures. Use appropriate communication skills in person, on the phone, in writing and electronically. Participate in training staff on registration and office policies. Assist, guide and train less senior staff when required. Review all assigned inbox messages and patient emails before routing. Provide patients with non‑clinical instructions for upcoming appointments or procedures. Promote the use and sign‑up of MyChart. Follow scanning guidelines for importing outside documents. Review the waitlist periodically to call and offer appointments. Reschedule patients when physicians are out or block schedules. Organize and distribute mail and faxes. Have a general knowledge of practice/physician specialty, conditions and treatments, and scheduling scripts. Manage physicians’ calendars and send calendar invites. Release medical records per HIPAA and FGP ROI procedures. Document disclosures in Epic and fulfill requests within the 10‑day timeframe. Process incoming and outgoing documents via paper and electronic records. Scan, upload and forward appropriate information within Epic. Complete forms legibly, accurately, and forward to the correct provider or LPN/RN as needed. Secure signatures and send documents to correct destination. Follow up with physicians on outstanding patient‑care messages. Answer patient questions, ensure understanding and satisfaction, or refer to senior staff. Maintain confidentiality; refer clinical questions to RN or provider; refer surgical and infusion scheduling to Senior Medical Secretary. Prepare routine memoranda letters, labels, manuscripts and correspondence. Review work for accuracy and completeness; process prescription refill requests and coordinate with pharmacy or provider. Communicate with pharmacies and patients about prescription questions and insurance information. Initiate and follow up on pre‑authorizations, appeals, and peer‑to‑peer communication; manage patient, referral and authorization work queues. Obtain and document referrals in Epic. Collaborate with other NYU Langone sites to ensure seamless care continuity. Stay current on best practices, policies, protocols and workflow updates. Maintain cleanliness of personal and patient spaces, waiting areas and supplies. Assist with special projects, reports and activities; ensure accuracy and complete information. Patient Experience and Access Act as NYU Langone Health Faculty Group Practice Brand Ambassador, upholding the mission, vision and values and promoting excellence in patient experience. Drive consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES. Greet patients warmly, clearly communicate each step of care, and collaborate with colleagues to ensure a positive experience and timely resolution of inquiries. Apply the LEARN model for service recovery and, when necessary, elevate to leadership. Share ideas and observations for improving patient experience and access, such as optimizing provider schedules and reducing delays. Partner with Patient Access Center and Central Billing Office to support collaboration and promote positive experience. Ensure practice staff are versed in the Access Agreement gold‑standard principles. Perform related duties as assigned by providers and supervisor. Minimum Qualifications High School Diploma. Excellent organizational, interpersonal, verbal and written communication skills with strong customer‑service orientation. Basic knowledge of word processing, spreadsheet, database and Internet applications. Light, accurate keyboarding skills. Ability to complete multiple tasks efficiently and thrive in a team environment focused on positive patient care experience. Effective communication with all levels of the organization. Preferred Qualifications Intermediate knowledge of computer‑based scheduling and appointment programs. Equal Employment Opportunity NYU Grossman School of Medicine is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. #J-18808-Ljbffr NYU Langone Health