ADMINISTRATIVE HEARINGS SUPPORT WORKER

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Location: Springfield, IL, US, 62701 Job Requisition ID: 56261 Opening Date: 06/03/2026 Closing Date: 06/17/2026 Agency: Department of Children and Family Services Class Title: OFFICE ASSOCIATE - 30015 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated Starting Salary (effective 7/1/26) $4144 monthly: Full Range $4414-$5429 monthly Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Position Overview The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Administrative Hearings Support Worker. Under direction, this position will perform a variety of complex, specialized clerical support services for the Administrative Hearings Unit. As part of the review team, this position will maintain responsibility for data capture and tracking of approximately 30% of expungement appeals. The position will receive incoming appeals and search database for open case or previous case now closed related to new appeal. This position will also perform preliminary reviews on appeals to ensure compliance with Department rules and procedures and will prepare and maintain highly specialized records on mediation sessions and fair hearings. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. Essential Functions Serves as Administrative Hearings Support Worker Performs preliminary reviews on appeals to ensure compliance with Department rules and procedures Prepares and maintains highly specialized records on mediation sessions and fair hearings Maintains system for receiving and docketing hearing requests Keyboards orders of dismissals and sends by certified mail to appellant or appellant's attorney with copy by regular mail to caseworker or supervisor, while maintaining copy in file Serves as backup in answering phones and greeting walk-ins Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications Requires knowledge, skill, and mental development equivalent to completion of high school Requires 2 years of office experience Requires ability to keyboard accurately at 45 wpm Conditions of Employment Requires ability to pass a background check All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. About the Agency DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. As a State of Illinois Employee, you will receive a robust benefit package that includes the following: Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance 3 Paid Personal Business Days annually 12 Paid Sick Days annually (Sick days carry over from year to year) 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) 13 Paid Holidays annually, 14 on even numbered years Flexible Work Schedules (when available dependent upon position) 12 Weeks Paid Parental Leave Deferred Compensation Program - A supplemental retirement plan Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP) Federal Public Service Loan Forgiveness Program eligibility GI Bill®Training/Apprenticeship Benefits eligibility for qualifying Veterans 5% Salary Differential for Bilingual Positions Work Hours: Monday-Friday 8:30am-5:00pm Headquarter Location: 1 N Old State Capitol Plz, Springfield, Illinois, 62701 Work County: Sangamon Agency Contact: Lily Koehl Email: View email address on click.appcast.io Posting Group: Office & Administrative Support PUC#: 90683148 This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs). #J-18808-Ljbffr