Temporary Peer Navigator, Street Medicine (San Diego, CA)

Overview At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. The Peer Navigator supports members who are experiencing homelessness or at risk of experiencing homelessness by helping them manage their health in the Garden Grove, CA area. Responsibilities Build rapport with members by communicating personal experiences with a goal of increasing positive behavior changes. Coach members to create and implement strategies that minimize risks associated with identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and enhance compliance. Link members to local, county, and state services/resources. Follow up with members and serve as a member advocate, delivering medications and other supplies as needed. Conduct regular outreach to onsite patients at the Nav Center and offsite patients (as needed) to provide support for medical needs. Provide accompaniment and support to patients for medical, dental, or other appointments. Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of patients. Introduce tools to promote self‑management and self‑efficacy. Complete all required organization and health plan documentation in a timely fashion, including: Enter all patient touch points and encounter notes in HIA’s electronic health records system. Document information during phone calls with members. Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS. Schedule encounters based on member acuity level using the Healthcare in Action electronic health record system. Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care. Other duties as assigned. We seek rebels who are curious about AI and its power to transform how we operate and serve our members. Qualifications and Experience G.E.D./High School, required plus 3+ years of relevant work experience. Bachelor’s degree preferred plus 1–2 years of relevant work experience. Work experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness and those with active mental health and substance use conditions. Other relevant experience in similar community settings or outreach considered. Ability to work in a dynamic, outdoors environment. Ability to work independently as well as part of a team. Ability to organize effectively. Ability to prioritize multiple and competing tasks. Ability to communicate effectively, including articulating one’s own relevant personal experiences. Excellent oral communication and strong interpersonal skills. Maintenance of reliable transportation. Proficiency in operating a computer with multiple systems such as online timesheets and call center software. Experience with HMIS/Coordinated Entry System preferred. Travel 50% or more; must have a valid driver’s license, clean driving record, automobile insurance, and reliable transportation. Additional Requirements This is a temporary assignment . Employees may be eligible for differential pay. Tuberculosis Screening Policy: Provide proof of TB screening or a negative screening within the last year. Accommodations may be considered for disability or sincerely held religious beliefs. Background check required. Benefits Base salary range: $21.78–$33.02 per hour. Equal Employment Opportunity Statement Healthcare in Action is proud to be an Equal Employment Opportunity and affirmative action workplace. All employees are entitled to consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, marital status, disability, protected veteran status or any other status protected by law. #J-18808-Ljbffr HIAMS Healthcare in Action, Inc