Office Administrator/Customer Service Representative

Office Administrator Job ResponsibilitiesSupports company operations by maintaining office systems and supporting management staff.Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.Completes operational requirements by scheduling employee appointments and following up on work results.Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.Manages company accounts and controlling the flow of incoming and outgoing merchandise.Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.Document all inquires, requests, resolutions, and follow-up tasks.Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.Display a courteous and empathetic attitude to all customers.Perform research to answer customer inquiries and requests.Grow existing customer accounts through exceptional customer service and effective sales techniques.Meet quantitative performance metrics as outlined.Keep customer accounts current by updating databases during calls.At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.Are you ready to plan for your future? Discover your next career. Make your statement.Learn more by exploring the positions offered by FASTSIGNS centers.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.