Senior Technical Account Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in United States.

This role sits at the intersection of technical delivery, customer success, and cross-functional coordination, supporting large enterprise customers through complex onboarding and ongoing solution adoption. You will act as a trusted technical advisor, ensuring customers successfully integrate and operationalize a SaaS platform within their environments. The position plays a critical role in aligning internal teams and external stakeholders around delivery timelines, architecture decisions, and success milestones. You will work closely with product, engineering, solutions, and go-to-market teams to remove blockers and drive execution. This is a highly visible role focused on enabling customer value realization at scale. It requires both strong technical fluency and exceptional stakeholder management in a fast-paced, global environment.

Accountabilities:

Own end-to-end technical account coordination for enterprise customers, ensuring seamless collaboration across onboarding, integration, and post-launch phases, while maintaining alignment between internal teams and client stakeholders.

• Coordinate cross-functional technical initiatives by managing timelines, dependencies, risks, and deliverables across GTM, product, engineering, and support teams.
• Serve as the primary technical liaison between account management, solutions engineering, and product teams to ensure customer requirements are accurately translated and executed.
• Build and maintain detailed project plans, including milestones, critical paths, documentation, and status reporting for internal and external audiences.
• Support customer onboarding, adoption, and expansion by ensuring timely delivery of integrations, APIs, documentation, and technical configurations.
• Track and manage action items, escalations, and follow-ups from customer and internal engagements to ensure issues are resolved efficiently.
• Provide ongoing updates to leadership and stakeholders, ensuring visibility into progress, risks, and customer health across key accounts.

Requirements:

Bring deep experience in technical customer-facing roles, with the ability to manage complex SaaS implementations and communicate effectively across technical and non-technical audiences.

• 6+ years of experience in Technical Account Management, Solutions Engineering, Technical Support, or software engineering within a SaaS environment.
• Strong understanding of APIs, system integrations, and enterprise software architectures.
• Proven ability to manage multiple complex projects simultaneously in fast-paced, cross-functional environments.
• Excellent communication skills with the ability to translate technical concepts into clear business outcomes.
• Strong stakeholder management skills, including experience working with engineering, product, sales, and customer teams.
• Analytical and problem-solving mindset with a structured approach to prioritization and execution.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent practical experience.

Benefits:

• Competitive base salary with performance-based commission structure
• Equity or stock option eligibility depending on role and level
• Comprehensive medical, dental, and vision insurance coverage
• Flexible remote work model across the United States
• Learning and development budget for professional growth
• Health, wellness, and sports-related allowances
• Paid time off, volunteering day, and company holidays
• Opportunities to work on high-impact enterprise accounts in a global environment

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.