Accounts Receivable (AR) Coordinator

Accounts Receivable Coordinator

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as "Best Workplaces in Manufacturing and Production". We are proudly certified as WBENC (Women's Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary:

The Accounts Receivable (A/R) Coordinator plays a key role within the Finance & Accounting team by ensuring accurate and timely management of all accounts receivable activities. This position is responsible for overseeing collections, invoicing, payment application, and maintaining precise financial records to support healthy cash flow and compliance with company policies.

As part of the centralized accounting team, this position supports AR for FOH INC and FOH Europe.

Major Duties Include:

Accounts Receivable Management

• Manage a high level of daily A/R invoice exceptions across all FOH® entities.
• Process and apply credit memos, adjustments, and rebates accurately.
• Research and resolve short payments, overpayments, refunds, and deductions.
• Ensure integrity and accuracy of the A/R ledger at all times.
• Assists with sales tax audits, corrections and adjustments as needed.
• Submits AR write-off recommendations as part of month-end process.
• Manages, applies and reconciles customers' advance deposits weekly.
• Supports collections when needed.
• Updates the departmental standards as needed.
• Maintain the accuracy of all accounting data fields in customer accounts in ERP system.

Invoicing & Payment Processing

• Coordinate final invoicing activities on the last business day of each month, including credit memos and A/R down payments.
• Produce invoices for all FOH® entities.
• Post invoices to business partners' portals promptly and accurately.
• Generate and deliver monthly A/R statements via SAP, ensuring successful distribution.
• Post incoming payments (bank deposits, ACH, wires, credit card batches) within the ERP system promptly for all FOH® entities.

Compliance & Tax Oversight

• Responsible for maintenance of Avalara Exemption Certificate process
• Compare sales tax liability posted to the general ledger with Avalara reports and make corrections as needed.

Communication & Support

• Respond to business partner inquiries submitted through the A/R inbox.
• Partner with key team members across entities to maintain strong business relationships.

Administrative, Leadership, and Other Duties

• Produce weekly dunning letters and ensure timely delivery of monthly statements.
• Record personal daily punches and approve accurate bi-weekly time and attendance records.
• Actively participate in one-on-one and group meetings, as well as FOH® Junior Leadership Team initiatives.
• Assist with additional duties and projects as assigned.
• Promote FOH® culture in all interactions

Education, Experience, and Computer Skills:

• Minimum 3+ years' experience in accounting, accounts receivables or related experience
• College degree in Accounting, Finance or related
• Proficient in Microsoft Applications, Excel
• Proficient with ERP systems, SAP Business One Accounting system
• Proficient with Business Partner portals and Avalara system

Skills Needed for Success:

• Strong customer service and interpersonal skills
• Critical accuracy in all financial transactions and projects
• Ability to handle confidential information
• Follows direction and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Work collaboratively and as part of a diverse team
• Communicate with excellence and clarity both verbally and in writing
• Project management skills and strong attention to detail
• Tech-savviness
• Strategic thinking, planning and execution
• Ability to re-arrange tasks as priorities change

Desired Characteristics and Qualifications:

• High emotional intelligence
• Flexible to work outside normal work hours
• Organized, action and detail oriented
• Demonstrates sound work ethics
• Possess cultural awareness and sensitivity
• Highly enthusiastic, positive-minded and composure in challenging situations
• Thrives in a goal-driven environment
• Nimbleness to respond to everchanging priorities in a high growth environment
• Ability to re-arrange tasks as priorities change

Benefits & Pay:

At FOH®, we value our team members as our most important asset, which is why we offer a benefits package designed with their well-being in mind. In addition to multiple medical and dental options with supplemental insurance and 401(k) plan (fully vested) and bonus incentives, we offer paid holidays, vacation, and even time off to volunteer in the community and local charities. Our team also enjoys a collaborative culture that supports their growth.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Our websites are the perfect place to learn more about FOH®