Office Administrator / Operations Coordinator

Office Administrator / Operations CoordinatorSERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar). This role is critical to keeping daily operations running smoothly and supporting field teams, customers, and management. The ideal candidate understands the fast-paced nature of service-based businesses, is highly organized, and can confidently manage multiple priorities at once.Key responsibilities include:Answering incoming calls; providing professional, customer-focused communicationScheduling jobs, coordinating crews, and managing calendarsCreating, processing, and tracking work orders, invoices, and documentationCommunicating with customers, vendors, subcontractors, and internal teamsSupporting billing, collections, and insurance or service documentation (where applicable)Maintaining accurate records in CRM, job management, and accounting systemsAssisting management with reporting, follow-ups, and administrative tasksEnsuring office processes stay organized, compliant, and efficientRequired experience and qualifications include:1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)Strong organizational skills with excellent attention to detailProfessional phone and email communication skillsAbility to multitask and thrive in a fast-paced, deadline-driven environmentProficiency with office software (Microsoft Office / Google Workspace)Experience with scheduling, invoicing, or CRM/job management systems preferredPreferred (not required):Experience with insurance-related work, service billing, or job costingFamiliarity with XactimateUnderstanding of emergency or after-hours service operationsWhat we offer:Competitive pay based on experienceStable, full-time position with growth potentialSupportive team environmentOpportunity to be a key part of a growing companyCompensation: $45,000.00 - $50,000.00 per year